Front Office Manager - Hilton Chicago
About The Position
Hilton Chicago is seeking a Front Office Manager to lead and support front office operations at its 1,544-room hotel, which includes 234,000 square feet of meeting and event space. The role oversees a high-volume front desk operation and focuses on delivering exceptional guest service, leading and developing team members, anticipating business demands, maintaining composure in a fast-paced environment, and fostering a culture of excellence and hospitality. The Front Office Manager supports daily operations involving guest service, registration, room inventory, and compliance with policies and standards. The role helps monitor guest satisfaction, resolve service issues, promote hotel services and upselling, keep the team informed about hotel offerings and local attractions, and ensure VIP guests receive a seamless check-in and check-out experience. The position also supervises, coaches, and supports front office team members.
Requirements
- Demonstrate Hilton’s core values: hospitality, integrity, leadership, teamwork, ownership, and urgency and discipline.
Responsibilities
- Support daily front office activities, including guest service, registration, room inventory, and adherence to policies and standards.
- Monitor guest satisfaction, address service issues, and guide the team in implementing improvements to the guest experience.
- Promote hotel services and execute upselling tactics to support room occupancy and revenue growth.
- Provide regular updates and training on hotel offerings, services, and local attractions.
- Welcome guests, respond to inquiries, and promptly resolve concerns.
- Review VIP reservations and ensure elevated, seamless check-in and check-out experiences.
- Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment.
Benefits
- Complimentary meal per shift
- Complimentary access to the hotel athletic club
- Discounted parking
- 110 nights of discounted travel through the Go Hilton program, with room rates as low as $40 per night
- Employee stock purchase program with a 15% discount on Hilton shares
- Paid parental leave for eligible Team Members, including partners and adoptive parents
- Caregiving concierge services
- Crisis Concierge support
- Employee Assistance Program counseling and support for eligible Team Members
- Paid time off
- Health and welfare plans, including options for dental and vision coverage
- Retirement plans
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
