Front Office Manager - Capital Hilton
About The Position
The Front Office Manager oversees daily front office operations at the Capital Hilton, including guest service, registration, room inventory, and compliance with hotel policies and standards. The role monitors guest satisfaction, addresses service issues, and guides improvements to enhance the guest experience. It also promotes hotel services and implements upselling tactics to support occupancy and revenue growth. The manager keeps the team informed about hotel offerings, services, and local attractions through updates and training. The role welcomes guests, responds to inquiries, and resolves concerns promptly, while supervising and supporting front office team members, monitoring performance, coaching staff, and fostering a positive and productive work environment.
Requirements
- Demonstrate a passion for hospitality.
- Act with integrity and do the right thing.
- Inspire others through leadership.
- Value teamwork and shared outcomes.
- Show ownership and accountability.
- Bring urgency and discipline to work.
Responsibilities
- Manage front office activities, including guest service, registration, room inventory, and adherence to policies and standards.
- Track guest satisfaction, address service issues, and guide improvements to enhance the guest experience.
- Promote hotel services and execute upselling tactics to drive room occupancy and revenue growth.
- Provide regular updates and training so the team understands hotel offerings, services, and local attractions.
- Welcome guests, respond to inquiries, and promptly resolve concerns while upholding service standards.
- Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment.
Benefits
- Discounted travel through the Go Hilton program, including 110 nights and room rates as low as $40 per night.
- Employee stock purchase program with a 15% discount on Hilton shares.
- Paid parental leave for eligible Team Members, including partners and adoptive parents.
- Caregiving concierge services.
- Crisis Concierge support.
- Free counseling and support through the Employee Assistance Program for eligible Team Members.
- Paid time off.
- Health plans, including coverage options for dental care and vision care.
- Retirement plans.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
