Front Office Manager

By the Sea Resorts • Panama City Beach, FL

3d • Onsite

About The Position

By the Sea Resorts is seeking a dedicated and experienced Front Office Manager at Beachcomber By the Sea in Panama City Beach, Florida. The Front Office Manager is the first point of contact for guests and helps ensure an exceptional experience from check-in through check-out. The role leads and motivates the front desk team, supports outstanding customer service, and maintains smooth daily operations at the reception area.

Requirements

• Proven experience as a Front Desk Manager or in a similar hospitality role.
• Excellent customer service and interpersonal skills.
• Strong leadership and team management abilities.
• Familiarity with hotel management software and booking systems.
• Ability to multitask and work efficiently in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Flexible schedule, including weekends and holidays as needed.

Responsibilities

• Oversee daily front desk operations, including guest registration, check-in, and check-out processes.
• Manage and schedule front desk staff, providing training and support to maintain high service standards.
• Handle guest inquiries, complaints, and requests promptly and professionally.
• Coordinate with housekeeping and maintenance to ensure timely room availability and facility upkeep.
• Maintain accurate records of guest information, reservations, and payments.
• Monitor and report on front desk performance and guest satisfaction metrics.
• Implement hotel policies and procedures to ensure the safety and security of guests and staff.

Benefits

• Competitive compensation package.
• Opportunities for professional growth and development.
• Supportive and friendly work environment.
• Employee discounts at resort facilities and amenities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed