Front Office Manager

Hotel Viking Newport • Newport, RI

5d • $80,000

About The Position

Hotel Viking in Newport, Rhode Island, is seeking a Front Office Manager to lead front desk operations and ensure excellent customer service and efficient daily operations. The role oversees a team of front desk agents and works with other departments to create a seamless guest experience. It also manages human resources functions, including recruiting, selection, orientation, training, coaching, performance reviews, and recognition programs, to maintain a skilled and motivated workforce.

Requirements

• At least 2 years of experience in hotel front desk management or supervisory operations, or a related field.
• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• Fluent in reading, writing, and speaking English.
• Proficiency in hotel management software and Microsoft Office, including Opera PMS and Micros.
• Detail-oriented and able to multitask effectively.
• Customer-service oriented and committed to providing exceptional guest experiences.
• Computer experience required.
• Prior cash-handling experience.
• Ability to work flexible hours, including weekends and holidays as needed.

Responsibilities

• Lead front desk operations, ensuring top-notch customer service and efficient daily operations.
• Oversee a team of front desk agents.
• Work closely with other departments to create a seamless guest experience.
• Manage recruiting, selection, orientation, training, coaching, performance reviews, and recognition programs for front office staff.
• Maintain a skilled and motivated workforce.

Benefits

• Multiple tiers of medical coverage
• Dental and vision coverage
• 24/7 Teledoc service
• Free maintenance medications
• Pet insurance
• Hotel discounts
• Tuition reimbursement
• Paid time off, including vacation, sick, bereavement, and holidays
• 401(k) match

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed