Front Office Manager
About The Position
Pyramid Global Hospitality is hiring a Front Office Manager for Cambria Hotel Nashville Downtown, a 255-room hotel with 4,055 square feet of event space. This leadership role oversees the day-to-day operations of the front office guest services team, ensuring a seamless operation, consistently applied guest-service standards, and compliance with hotel and department policies and procedures. The manager leads and develops the team, supports exceptional guest experiences, maintains front office financial controls and reporting, and helps uphold the hotel’s physical product standards.
Responsibilities
- Maintain guest service as the driving philosophy of the hotel and respond promptly to guest needs.
- Ensure guests are satisfied and exceed hotel guest satisfaction measures.
- Ensure department staff understand and demonstrate guest-service expectations and receive training to meet standards.
- Develop value-added customer-service programs and encourage and reward responsive guest assistance.
- Train front desk staff in all front desk operations and ensure they follow financial-control procedures for cash, vouchers, inventories, and receivables.
- Produce accurate financial reports on time.
- Collaborate with the General Manager and Director of Rooms to develop business ideas that increase sales.
- Maintain a positive, cooperative work environment between staff and management.
- Ensure personnel files are accurate and comply with local and federal laws and regulations.
- Resolve employee grievances fairly and promptly.
- Mentor direct reports and develop management talent.
- Ensure training objectives and development plans are completed.
- Understand hotel key-control policies and procedures and ensure staff follow them.
- Maintain physical product standards through preventive maintenance programs and scheduled deep-cleaning activities.
- Promote staff involvement in preventive maintenance programs and protect the hotel's interests during capital projects.
Benefits
- Competitive wages
- Medical, dental, and vision insurance plans
- Matched 401(k) options
- Discounted room rates
- Professional development
- Bonuses
- Travel perks
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
