Front Office Manager - HILTON PARSIPPANY

Remington Hospitality • Parsippany-Troy Hills, NJ

2d • Onsite

About The Position

The Front Office Manager oversees front office operations at Hilton Parsippany. The role focuses on providing courteous, responsive guest service; managing front office staffing; resolving guest complaints; and accurately operating the MICROS system. This is an in-office role involving extended periods at a desk and computer, with occasional standing, walking, bending, reaching, and carrying items.

Requirements

• Ability to work in a standard office environment.
• Ability to sit at a desk and work on a computer for prolonged periods (6–8 hours a day).
• Ability to communicate effectively verbally and in writing.
• Ability to lift and/or move 10–25 pounds as needed.
• Ability to read computer screens and printed materials, maintain close visual focus for extended periods, and differentiate colors where required.
• Ability to hear and participate in conversations and meetings and use a phone and/or headset.

Responsibilities

• Anticipate and respond promptly to guest needs, acknowledge guests, maintain positive guest relations, and communicate cordially and professionally.
• Check guests in and out of the hotel promptly and professionally.
• Ensure appropriate front office staffing levels; interview, hire, supervise, train, and schedule front desk agents, front office supervisors, guest service aides/bell staff, concierge staff, and PBX operators.
• Resolve guest complaints and manage the guest resolution process, including investigating situations and using creative problem solving to achieve guest satisfaction.
• Accurately manage and operate the MICROS system at the front office, including daily and less frequent transactions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed