Front Office Manager

HM Alpha Hotels & Resorts • Scottsdale, AZ

24d

About The Position

The Front Office Manager oversees front office operations, including reservations, guest registration, bell services, telephone operations, and guest accounting, with the goal of delivering outstanding guest experiences. The role implements operational standards and supports hotel profitability and guest satisfaction.

The manager leads and supervises the Front Desk and related departments, manages team hiring, training, performance evaluations, scheduling, and disciplinary actions, and oversees department schedules and payroll. The role also monitors budgets, supports operational and financial strategies, and collaborates with other hotel departments to promote service excellence and operational efficiency.

The Front Office Manager oversees reservations to maximize occupancy and average daily rate, enforces financial and guest-security procedures, and addresses front-office guest complaints. The position requires schedule flexibility, including nights, weekends, and holidays. Successful completion of a background check is required before employment.

Requirements

• Minimum of 1 year of experience in night audit and 2 years in front desk operations, or an equivalent combination of education and relevant experience.
• Strong leadership, communication, and organizational skills.
• Ability to work a flexible schedule, including nights, weekends, and holidays.
• Successful completion of a background check prior to employment.

Nice To Haves

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred.

Responsibilities

• Provide leadership and supervision to the Front Desk and related departments, including bell services and telephone operations.
• Manage hiring, training, performance evaluations, scheduling, and disciplinary actions for the team.
• Prepare and maintain department schedules based on labor standards and occupancy forecasts.
• Manage daily and weekly departmental payroll.
• Ensure guest service is consistently delivered in accordance with brand standards.
• Collaborate with other hotel departments to support profitability, service excellence, and operational efficiency.
• Improve guest satisfaction through employee development and process optimization.
• Monitor departmental budgets to meet or exceed revenue and expense targets.
• Assist in developing and executing short- and long-term operational and financial strategies.
• Oversee reservations to maximize occupancy and average daily rate through effective selling techniques.
• Enforce policies and procedures for credit control, financial transactions, cash handling, guest security, and emergency response.
• Address front-office guest complaints and ensure appropriate resolution.
• Encourage staff to use strong interpersonal and communication skills to engage guests.
• Recognize and reward team members who exceed guest expectations.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage, with an HSA available.
• Company-paid disability and life insurance.
• Employee Assistance Program.
• Supplemental benefits.
• 401(k) with match.
• Employee discounts.
• Paid vacation and sick time.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager