Front Office Manager
About The Position
At Crescent Hotels & Resorts, we are a team of hospitality professionals deeply connected to and proud of the exceptional experiences we provide for our guests. We understand that our Associates are the shining stars of what we do. We encourage you to bring your true self to work every day, celebrate you, and cheer you on as you shine bright in your career journey. We offer health & wellness programs, best-in-class learning and development, and travel discounts to 'feed your inner explorer'. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright. The NoMo Soho Hotel is looking for its next great team member to lead our Front Office team.
Requirements
- At least 2 years of experience as a Front Office Manager in a Hotel in a unionized environment.
- Excellent interpersonal, leadership and communication skills.
- Excellent at resolving challenges.
- Dedicated to providing excellent service to our guests.
- Positive, collaborative style to work well with fellow managers and team members in all areas of hotel operations.
- Attentive to details.
- Good at solving problems.
- Able to promote a passion for quality and service.
Responsibilities
- Oversees the Front Office Operations to achieve customer satisfaction, quality service and compliance with Corporate/Franchise policies and procedures while meeting/exceeding financial goals.
- Manage the Front Office Team to include training, coaching and provide support.
- Communication with all departments is key to ensure customer satisfaction.
- Resolve customer complaints, anticipate potential issues by reviewing and monitoring complaints, operational issues, business flow and associate's performance to ensure high levels of customer satisfaction and quality of service.
Benefits
- Highly competitive wages - Salary Range $80,000.00 - $90,000.00 annually
- An exceptional benefit plan for eligible associates & your family members
- 401K matching program for eligible associates
- Flexible scheduling to allow you to focus on what is important to you
- Discounts with our Crescent managed properties in North America for you & your family members.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
