Front Office Manager

The Tillary Hotel Brooklyn•New York, NY

13d•$69,000 - $72,000

About The Position

The Front Office Manager manages hotel front office operations in accordance with established guest service and sustainability standards. The role supervises guest services department managers and supports associates in delivering service consistent with hotel or brand standards and HHM core values. The manager monitors guest satisfaction, front office financial operations, budgets and forecasts, contracts, and guest-room occupancy, and develops action plans to address guest-service deficiencies.

Requirements

2 to 5 years of hospitality-related experience.

Nice To Haves

Associate’s or Bachelor’s degree preferred.

Responsibilities

Interview, select, train, schedule, coach, and support associates, ensuring they perform according to established brand or hotel standards and HHM core values.
Monitor guest satisfaction scores and work to increase departmental and overall guest satisfaction.
Monitor front office financial operations and ensure compliance with accounting controls and procedures.
Develop, implement, and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts.
Review capital budget items for approval and order them as required.
Supervise all guest services department managers.
Review guest correspondence and incident logs and direct staff based on the information obtained.
Oversee vendor and personnel contracts throughout the hotel.
Monitor guest-room occupancy to ensure efficient use of space and minimize overbooking.
Create specific, measurable, achievable, realistic, and timely action plans to remedy guest-service deficiencies.
Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
Perform other duties as requested by management.