Front Office Manage Temporary, Long term substitute for maternity leave
About The Position
The Front Office Manager is a temporary, long-term substitute covering a maternity leave and serves as an ambassador for Chadwick School and its community. The role requires handling busy phone and in-person traffic quickly and accurately, greeting visitors in a positive and helpful manner, overseeing assistance through completion, and communicating follow-up needs. The position oversees reception workflow and coverage, provides customer service and support to school leaders and departments, manages mail, phones, supplies, student IDs, and picture-day coordination, and assists with calendars, campus events, and space reservations. The role also supports seasonal activities and events, helps coordinate campus emergencies with facilities and risk management, and completes miscellaneous projects as assigned.
Requirements
- Proficiency in Microsoft Office and Google Workspace.
- Excellent customer service skills.
- Strong sense of teamwork.
- Required TB assessment.
- Required Livescan background check.
Nice To Haves
- Bachelor’s degree preferred.
Responsibilities
- Understand campus procedures and answer questions about Chadwick School operations.
- Maintain high-quality customer follow-up and provide service recovery when needed.
- Oversee reception desk workflow and coverage.
- Support the Head of School, Assistant Heads of School, Chief of Staff, and CFOO as needed.
- Assist the Business and Development office with incoming payments.
- Coordinate with facilities and risk management during campus emergencies.
- Provide support for high-seasonal activities and events where required.
- Complete miscellaneous projects as assigned.
- Receive and sort mail, maintain faculty and staff mailboxes, and assist delivery drivers as needed.
- Answer phone calls, answer questions when possible or route callers to the appropriate office or department, maintain phone-tree accuracy, and forward voicemails and messages.
- Coordinate school picture day with an external vendor, follow up on photo printouts and parent or caregiver questions, and draft required family communications.
- Distribute, reprint, and track student IDs as needed.
- Order, maintain, and distribute school and lounge supplies.
- Assist with calendaring and maintain, add to, and update the master calendar throughout the school year.
- Monitor events for CUP compliance with the Chief of Staff and Transportation Manager.
- Add events to specific calendars as needed or requested, and help prevent conflicts involving spaces and times.
- Manage and oversee the calendar import process with the Chief of Staff.
- Help reserve, assign, and approve spaces for meetings and events as needed.
- Answer calendar questions from members of the school community and others.
