Front Office Manager - EVEN Midtown East
About The Position
We’re looking for a new Front Office Manager to take ownership of delivering exceptional first impressions – managing everything from registration and reservations to porter and concierge services. This role involves managing and coaching the front office team to deliver memorable guest experiences, engaging with guests to build personal relationships and remedy any complaints, conducting regular front office inspections, and helping to prepare budgets and find new ways to drive revenue from walk-ins and up-selling at the front desk. The manager will also train team members on PBX procedures and take the lead during an emergency or crisis. Reporting into the General Manager, this role manages a team of front desk employees across several specialisms.
Requirements
- 3 years of Front Office/Guest Service Management experience
- Must speak fluent English
Nice To Haves
- Other languages preferred
Responsibilities
- Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes
- Engaging with guests to build personal relationships and remedy any complaints
- Conducting regular front office inspections to ensure we’re making the right first impression
- Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk
- Training team members on PBX procedures and taking the lead during an emergency or crisis
- Reporting into the General Manager you’ll manage a team of front desk employees across several specialisms.
Benefits
- Full uniform
- Impressive room discounts
- Some of the best training in the business
- Paid time off
- Medical/dental/vision insurance
- 401k
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
