Front Office Manager

Embassy Suites by Hilton San Rafael at Marin Center•San Rafael, CA

1d•Onsite

About The Position

As the Front Office Manager, you will oversee all front desk operations, ensuring a smooth and welcoming experience for every guest. You’ll lead, train, and support the front desk team while managing scheduling, guest relations, and daily reports. Your leadership will drive service excellence and operational efficiency in the front office. This role involves being the leader of the hotel's front office team, ensuring exceptional guest experiences through efficient and seamless operations. Daily tasks include managing front desk staff, overseeing guest check-in and check-out processes, and resolving guest issues. A career as a front office manager can lead to opportunities in various management roles within the hospitality industry, such as director of rooms, hotel operations manager, or even a general management position.

Requirements

A high school diploma, a GED, or one year of hotel experience
Previous experience in a similar or related position
A combination of education and experience
Eligible to work in the United States
Ability to read, write, and communicate effectively in English
Ability to sit, stand, bend, kneel, and lift as required—with or without reasonable accommodations
Availability to work a flexible schedule, including evenings, weekends, and holidays if needed
A warm, professional demeanor that reflects HVMG’s Culture of Excellence

Nice To Haves

Hotel experience

Responsibilities

Oversee all front desk operations, ensuring a smooth and welcoming experience for every guest
Lead, train, and support the front desk team
Manage scheduling, guest relations, and daily reports
Drive service excellence and operational efficiency in the front office
Ensure exceptional guest experiences through efficient and seamless operations
Manage front desk staff
Oversee guest check-in and check-out processes
Resolve guest issues