Front Office Manager

Homewood Suites by Hilton Mobile, AL•Mobile, AL

4h•Onsite

About The Position

Kana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry, achieved by creating an atmosphere of friendly employee behavior and delivering high-quality service and value to guests. The company seeks individuals passionate about hospitality who want to grow, with many leadership team members promoted from within. Team members are expected to contribute their talents and energies to improve the environment and quality of the company, as well as its services. In return, they will be given opportunities to grow and advance in their career.

Requirements

1-3 years’ experience in hospitality required
Customer service experience required
Experience handling cash and credit card procedures
Attention to detail
Knowledge of the hotel layout, all amenities offered, and all procedures & organization.
Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions.

Nice To Haves

Associates Degree in Hospitality preferred
Supervisory experience preferred

Responsibilities

Manage and monitor activities of all employees in the Front Office department making sure the team adheres the standards of excellence
Schedule guest service team members according to labor standards and forecasted occupancy.
Conduct employee training and development; assist in performance reviews and disciplinary action
Conduct applicant screening and initial interviews of guest services applicants
Maintain a professional and high-quality service-oriented environment at all times
Act as manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
Develop short term and long term financial and operational plans for the guest service department which relate to the overall objectives of the hotel. Participate in the preparation of the annual hotel budget.
Achieve budgeted revenues and expenses and maximizes profitability related to the guest services department.
Inform all Front Office staff of daily activities, group and VIP arrivals as well as special requests and repeat guests.
Check accommodations, making sure any special requests are carried out
Manage the reservation function to maintain highest possible room occupancy and average daily rate through suggestive selling by employees.
Greet guests upon arrival and ensure escort to accommodations if appropriate.
Track employee performance with upselling guest rooms
Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication.
Maintain procedures for credit control and handling of financial transactions, security of monies, guest security and emergency procedures.
Coordinate daily activities with hotel management team on a daily basis.
Hold monthly department meetings keeping staff informed of all activities in the hotel
Other duties as assigned