Front Office Manager

Hotel Terra & Teton Mountain Lodge, a Noble House Hotel

1d•$70

About The Position

As our Front Office Manager, you oversee the responsibilities of the Front Office and Concierge’s Department. Maintain high standards in all aspects of internal and external service and embrace the Hotel Terra & Teton Mountain Lodge service culture. Promote, develop and maintain unity and teamwork throughout the department. Actively participate in all aspects of Front Office operations, including assisting in check in, check out, reservations and activities. Communicate with guests in a professional, courteous and helpful manner. Manage Front Office and Concierge teams to maximize the guest experience, exceed expectations and efficiently complete daily departmental objectives.

Requirements

Have a minimum of two years of experience in a similar size hotel (132 rooms) and leading a team of 12. We look for candidates with full-service hotel experience, preferable in an upscale independent hotel.
Have a keen sense for hiring, training and coaching great people. So they can provide top notch service to their guests.
Are dependable, organized and have a positive, can-do mindset. When things don't go as planned, your team can count on you!
Take ownership of your tasks and feedback from your manager so you can continue to grow.

Responsibilities

Oversee the responsibilities of the Front Office and Concierge’s Department.
Maintain high standards in all aspects of internal and external service
Embrace the Hotel Terra & Teton Mountain Lodge service culture.
Promote, develop and maintain unity and teamwork throughout the department.
Actively participate in all aspects of Front Office operations, including assisting in check in, check out, reservations and activities.
Communicate with guests in a professional, courteous and helpful manner.
Manage Front Office and Concierge teams to maximize the guest experience, exceed expectations and efficiently complete daily departmental objectives.