Front Office Manager
About The Position
Front Office Manager Opportunity with IMPACT Physical Therapy - Be The First Impression That Sets The Tone For A Great Patient Experience! Are you the go-to person for keeping things running smoothly in a busy clinic? Do you take pride in delivering excellent service? If so, IMPACT Physical Therapy wants to meet you! We are a PT-owned, outpatient rehab practice with a mission to Make An Impact—for our patients, our team, and the communities we serve. We're currently seeking a Full-Time Front Office Manager to join our dynamic team. As the face of our clinic, you'll play a key role in creating a seamless and supportive experience for every patient from their very first interaction. Why Choose Impact? Full suite of benefits including Medical, Dental and Vision coverage (and more!), PTO and 401K A welcoming, collaborative clinic environment where your contributions truly matter Eligible for year-end bonus opportunity
Requirements
- You’re detail-oriented, organized, and confident managing a busy front desk
- You have experience with insurance verification, EMRs, and clinic operations
- You thrive in a structured environment and aren’t afraid to enforce policies tactfully
- You’re a natural problem solver and multitasker with a service-first mindset
Nice To Haves
- Prior experience in a physical therapy or medical setting highly preferred, but not required
Responsibilities
- Welcome patients with warmth and professionalism—whether in person or by phone
- Own the check-in/check-out process, including collecting co-pays and verifying insurance
- Accurately manage scheduling and appointment flow using our EMR
- Handle insurance verifications, authorizations, and follow-ups with confidence
- Maintain efficient front desk operations while enforcing clinic policies and procedures
- Collaborate with our clinicians and support team to ensure exceptional patient care
- Occasionally assist with therapy tech support and light clerical duties
Benefits
- Medical
- Dental
- Vision coverage
- PTO
- 401K
- year-end bonus opportunity
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
