Front Office Manager

Pyramid Global Hospitality•Nashville, TN

10d

About The Position

Pyramid Global Hospitality is hiring a Front Office Manager for the Cambria Hotel Nashville Downtown, a 255-room hotel with 4,055 square feet of event space. The role leads the front office guest services team and oversees day-to-day operations to support seamless service and memorable guest experiences. The manager ensures consistent application of guest service standards and compliance with hotel and department policies and procedures. The position also involves training and developing staff, maintaining financial controls and accurate reporting, supporting sales growth, fostering a positive work environment, maintaining personnel records and resolving employee grievances. The manager oversees key control procedures, preventive maintenance and deep-cleaning schedules, and protects the hotel’s interests during capital projects. Compensation is listed as $64,000–$70,000.

Responsibilities

Keep guest service at the center of the hotel's operating philosophy and respond promptly to guest needs.
Ensure department staff understand and demonstrate guest-service standards and are trained to meet them.
Develop added-value customer service programs and empower staff to provide responsive guest assistance.
Exceed hotel guest satisfaction measures.
Train front desk staff in front desk operations and ensure compliance with financial controls for cash, vouchers, inventories, and receivables.
Produce accurate financial reports on time.
Collaborate with the General Manager and Director of Rooms on business ideas to increase sales.
Maintain a positive, cooperative work environment between staff and management.
Ensure personnel files are accurate and comply with local and federal laws and regulations.
Resolve employee grievances fairly and promptly.
Mentor direct reports and develop management talent.
Ensure training objectives and development plans are completed.
Ensure staff follow the hotel’s key control policies and procedures.
Maintain physical product standards through preventive maintenance programs and scheduled deep-cleaning activities.
Ensure staff involvement in preventive maintenance programs.
Protect the hotel’s interests during capital projects.