Front Office Manager - Homewood Suites by Hilton, Dover, NH
Lafrance Hospitality•Portsmouth, NH
About The Position
The Front Office Manager oversees the daily front desk operations at the Homewood Suites by Hilton in Dover, New Hampshire, ensuring exceptional guest service and satisfaction. The manager leads, trains, and supervises the front desk team; handles guest complaints and requests; and ensures front office procedures run smoothly. The role works closely with other hotel departments to provide seamless guest experiences.
Requirements
- Prior hotel experience of 1–2 years.
- Front-of-the-house hotel experience.
- Strong knowledge of front desk operations or property management.
- Detail-oriented, with excellent interpersonal and communication skills.
- Flexibility to work a variety of shifts, including weekends and holidays.
Nice To Haves
- Prior experience in a leadership role.
- OnQ knowledge.
Responsibilities
- Manage day-to-day front desk operations, including check-in and check-out procedures, guest requests, and staff scheduling.
- Train and supervise front desk staff, supporting professionalism and high levels of guest service.
- Monitor guest satisfaction and promptly and effectively resolve guest issues and complaints.
- Ensure front office procedures and policies are followed, including cash handling and credit card processing.
- Collaborate with other departments to provide seamless guest experiences.
- Maintain accurate records and reports, including occupancy rates and guest preferences.
Benefits
- PTO
- 401(k)
- Health and dental benefits
- Brand-wide room discounts
- Company-wide room discount program
- 90-day and annual review program
- Room for growth
- Paid training
- Referral reward of up to $500
- Daily Pay
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
