Front Office Manager

SHAMIN HOTELS MASTER•Short Pump, VA

2d•$19 - $20

About The Position

The Front Office Manager role is presented with a position overview describing guest service agent duties. The role involves welcoming and assisting hotel guests, handling check-in and check-out, making or managing room reservations, answering questions about hotel services and nearby activities, and ensuring a positive guest experience. Duties include assigning rooms and issuing keys, processing payments and guest accounts, handling communications and messages, coordinating with other hotel departments, following company policies, and promoting Shamin Hotels. The position is at HOT161 - HAM-Short Pump in Henrico, Virginia, with an hourly salary range of $19.00 to $19.50.

Requirements

Prioritization and time-management skills.
Ability to work quickly without compromising quality.
Attention to detail.
Reliable mode of transportation.
High school diploma or GED certification, or an equivalent combination of education and experience.

Nice To Haves

Proven experience as a front desk agent is preferred.

Responsibilities

Greet, register, and assign rooms to guests.
Issue room keys and provide escort instructions to bell staff or guests, without announcing room numbers.
Date-stamp, sort, and rack incoming mail and messages.
Transmit and receive messages using equipment such as telephones, fax machines, and switchboards.
Answer questions about hotel services, guest registration, shopping, dining, entertainment, and travel directions.
Maintain records of room availability and guest accounts.
Compute bills, collect payments, and make change for guests.
Make, confirm, and cancel guest reservations as needed.
Post charges such as room, food, liquor, or telephone charges by hand or machine.
Make restaurant, transportation, or entertainment reservations for guests as needed.
Deposit guests’ valuables in the hotel safe or safe-deposit box as needed.
Order complimentary flowers or Champagne for special guests at management’s direction.
Understand and enforce hotel company credit policies.
Account for cash and make deposits in accordance with hotel and company policies.
Communicate effectively with other front office and hotel departments.
Report for scheduled shifts on time and in uniform in accordance with company policy.
Know and comply with company policies and procedures pertaining to the position and its duties.
Greet guests in a friendly and warm manner, taking initiative to do so.
Cross-sell other Shamin Hotels.
Perform other related duties as required.