Front Office Manager

Q Hotels Management•LaPlace, LA

23d

About The Position

The Front Office Manager is responsible for the successful operation of the hotel and serves as a property leader to the hotel, corporate offices, and owners. The role motivates, leads, supervises, and directs hotel operations and departments, with a focus on front office and guest services. The manager oversees staffing, training, discipline, scheduling, and performance monitoring to ensure service and productivity standards support guest satisfaction. The position also manages reservations, front office systems, inventory, forecasting, and department budgets to maximize revenue; prepares financial reports, including a rate and availability calendar; communicates with guests and associates; and organizes or attends meetings. The role works with department managers to support seamless daily operations and carries out other requests from the Corporate Office.

Requirements

Previous work experience with the Marriott FOSSE system.
Previous experience as a Supervisor, Front Desk Manager, or Manager on Duty.
A great personality to support higher guest service and a better working experience with Front Desk staff.
Ability to work evenings and be available for on-call work on weekends.
Knowledge of Marriott brand standards.
Successful completion of a background check.

Responsibilities

Motivate, lead, supervise, and direct hotel operations and departments.
Manage and motivate front office and guest services personnel, including staffing, training, discipline, scheduling, and monitoring performance.
Ensure adherence to service and productivity standards to provide guest satisfaction.
Control room reservations, front office systems, supplies inventory, scheduling, forecasting, and department budgets to maximize revenue.
Compile and prepare financial reports, including the rate and availability calendar.
Communicate with guests and associates verbally and in writing to answer questions and provide direction and staff instruction.
Organize, conduct, and attend meetings to obtain and disseminate pertinent information.
Work directly with department managers to ensure seamless daily workflow.
Participate in mandatory training.
Participate in and ensure implementation of sales and marketing programs.
Complete random guest-registry audits to ensure accuracy and completeness.
Maintain key control and loss-prevention programs.
Ensure procedures and federal and state policies are followed.
Report aged open accounts to the Support Office Accounting Department.
Fulfill other requests from the Corporate Office.