FRONT OFFICE MANAGER
DIMENSION MASTER•Kalamazoo, MI
•Onsite
About The Position
The Front Office Manager oversees all front desk operations and guest service functions. This role supports staffing, training, performance, and service standards while ensuring a positive guest experience from arrival through departure. The manager works closely with hotel leadership to maintain productivity, accuracy, and exceptional service.
Requirements
- Previous hotel front office leadership experience required
- Strong communication, leadership, and problem solving skills
- Organized, dependable, and detail oriented
- Comfortable using hotel systems, reporting tools, and front office processes
- Able to multitask and maintain professionalism under pressure
- Passionate about hospitality and creating excellent guest experiences
Responsibilities
- Lead daily front office operations, including staff supervision and scheduling
- Train, coach, and develop front desk and guest service team members
- Oversee check ins, check outs, reservations, and billing accuracy
- Resolve escalated guest concerns and service issues professionally
- Ensure compliance with hotel policies, brand standards, and procedures
- Monitor financial processes such as cash handling and end of day reporting
- Communicate effectively with housekeeping, engineering, and leadership
- Support hiring, performance reviews, and team development
- Maintain a welcoming, efficient, and service focused front office environment
Benefits
- Leadership role with daily guest impact
- Opportunities for growth within hotel operations
- Supportive, team oriented environment
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
