Front Office Manager

Atrium Hospitality • Franklin, TN

5d • $57,371 - $71,714 • Onsite

About The Position

The Front Office Manager leads the front office team at Franklin Embassy Suites in Franklin, Tennessee. The role is responsible for setting clear expectations and ensuring accountability, delivering exceptional guest experiences, coordinating with other departments, and supporting operational and financial performance. The manager maintains brand and cleanliness standards, assists with operations as needed, and serves as Manager on Duty to support smooth hotel operations and guest satisfaction.

Requirements

• At least 2 years of front desk experience.
• At least 2 years of supervisory experience.
• High school diploma or equivalent.
• Proficiency with Microsoft Office, including Word, Excel, and Teams.
• Flexible schedule availability.
• Ability to lift and move items as needed.

Nice To Haves

• A degree is a plus but not required.

Responsibilities

• Lead and inspire front office associates by setting clear expectations and ensuring accountability.
• Anticipate guest needs, resolve concerns, and build guest loyalty.
• Collaborate across departments to deliver seamless service and operational excellence.
• Manage labor costs, control expenses, and identify revenue opportunities.
• Maintain brand and cleanliness standards and support operations when needed.
• Serve as Manager on Duty to ensure smooth operations and guest satisfaction.

Benefits

• 401(k) plan with company match.
• Medical, dental, and vision insurance options.
• Paid time off and vacation.
• Atrium Traveler and brand discount programs.
• DailyPay.
• Wellness programs.
• Tuition reimbursement.
• Discounts on brands and services.
• Community service and volunteer programs.
• Career growth and learning opportunities, including internal promotions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED