Front Office Manager

Foundation Academies•Trenton, NJ

15h•$55,000 - $75,000•Onsite

About The Position

The Front Office Campus Manager is a campus-based leadership role responsible for ensuring the main office operates as a highly organized, responsive, and student-centered hub for families, scholars, staff, and visitors. In this role, you will oversee front office systems, attendance processes, student records, and daily operational workflows while ensuring a seamless and welcoming experience for every family who interacts with the school. You will coordinate closely with the Front Office Associate to ensure strong execution of daily office operations and consistent service delivery across the campus. This is an opportunity for an experienced operations professional to lead critical school systems, strengthen family communication and trust, and drive operational excellence that directly supports scholar success.

Requirements

High school diploma required; associate’s or bachelor’s degree preferred.
3–5 years of experience in front office operations, school operations, administrative coordination, customer service, or office management preferred.
Demonstrated experience coordinating workflows, systems, or office operations in a fast-paced environment.
Strong organizational and project management skills with the ability to manage multiple priorities simultaneously.
Excellent written and verbal communication skills with a strong customer service orientation.
Ability to supervise, coach, and support staff in an operational or administrative setting.
Strong attention to detail with a commitment to accuracy, consistency, and follow-through.
Experience handling confidential information with discretion and professionalism.
Proficiency in Microsoft Office and Google Workspace; experience with student information systems (Alma preferred) is a plus.
Ability to analyze operational challenges, identify solutions, and improve systems and processes.
Strong interpersonal skills with the ability to build trust and maintain positive relationships with families, staff, and leadership.
Ability to remain calm, organized, and solutions-oriented in high-pressure or fast-paced situations.
Commitment to embodying Foundation Academies’ core values of Love, Accountability, Support, and Trust (L.A.S.T.).

Nice To Haves

associate’s or bachelor’s degree
3–5 years of experience in front office operations, school operations, administrative coordination, customer service, or office management
experience with student information systems (Alma preferred)

Responsibilities

Oversee daily front office operations to ensure a welcoming, organized, and professional campus environment.
Coordinate and manage office workflows, ensuring consistent execution of procedures across the front office team.
Supervise, coach, and provide ongoing feedback and support to front office staff, including scheduling and coverage planning.
Ensure timely response and follow-up for family inquiries, concerns, and operational requests.
Monitor and manage attendance systems in Alma, ensuring accuracy, timely updates, and compliance with reporting deadlines.
Review attendance trends, escalate concerns, and support chronic absenteeism intervention efforts.
Maintain organized, confidential, and audit-ready student records and ensure compliance with documentation requirements.
Coordinate distribution of school-wide communications, announcements, and operational updates to families and staff.
Support translation and accessibility needs to ensure equitable communication for all families.
Lead operational readiness for school events, including enrollment, testing days, conferences, back-to-school events, and celebrations.
Oversee office systems including filing, documentation, supply management, and operational trackers.
Identify operational inefficiencies and implement improvements to strengthen office systems and workflows.
Coordinate arrival, dismissal, transitions, and other daily campus logistics in partnership with school leadership.
Ensure emergency preparedness procedures, drills, and operational protocols are implemented effectively.
Maintain strong communication and coordination with school leadership regarding operational needs and follow-up items.
Uphold confidentiality, professionalism, and responsiveness in all interactions while modeling a high standard of customer service and accountability.