Front Office Manager

Grand Adirondack Hotel•Lake Placid, NY

6d•Onsite

About The Position

The Front Office Manager, within the Rooms Division, directly supervises all front office personnel and ensures the proper completion of all front office duties. This role oversees front desk operations, reservations, guest services, bookkeeping, and telephones. The Front Office Manager also serves as the Manager on Duty as assigned.

Requirements

Working knowledge of computers and training techniques.
Ability to effectively communicate in English.
Strong organizational and math skills.
Knowledge of NYS Department of Labor employment laws.
Proficiency in Word Processing and Spreadsheet programs.
Extensive knowledge of accounting procedures.
Ability to exercise judgment and make sound decisions.
Versatility to cover MOD and front desk shifts as needed.
Ability to maintain regular attendance per hotel standards.
Compliance with all hotel rules and safety procedures.

Nice To Haves

Associate or Bachelor degree preferred.
1–2 years hotel guest service experience with accounting/bookkeeping preferred.
Supervisory experience a plus.

Responsibilities

Recruit, select, train, and schedule Front Office personnel.
Oversight of the Property Management System including postings, adjustments, billing, and group blocks.
Manage online booking engines and coordinate with Sales and General Manager on rate management.
Ensure guest satisfaction across all front office touch points.
Direct concierge functions and guest service support.
Manage Night Audit process, reporting, training, and scheduling.
Prepare daily food and beverage income audit and daily deposits.
Maintain Direct Bill Authorization File and city ledger.
Coordinate collection efforts with corporate credit department.
Process and code all invoices with required documentation.
Count house banks and safes and ensure proper cash handling procedures.
Oversee gift certificates, comps, and allowances.
Prepare daily/weekly reports as instructed by management.
Maintain proper storage and timely disposal of records.
Cover Manager on Duty and front desk shifts as needed.