Front Office Manager

Hilton Pennywell St Louis at The Arch • Saint Louis, MO

20d

About The Position

The Front Office Manager oversees hotel front desk operations to provide guests with a smooth and welcoming experience. The role leads, trains, and supports the front desk team and manages scheduling, guest relations, and daily reports. It is responsible for efficient front office operations and service excellence, including staff management, guest check-in and check-out, and resolution of guest issues. The position reports to the Director of Rooms or General Manager. The posting describes potential career paths into other hospitality management roles, including Director of Rooms, Hotel Operations Manager, and General Manager.

Requirements

• High school diploma, GED, or one year of hotel experience.
• Previous experience in a similar or related position.
• A combination of education and experience may be considered.
• Eligible to work in the United States.
• Ability to read, write, and communicate effectively in English.
• Ability to sit, stand, bend, kneel, and lift as required, with or without reasonable accommodations.
• Availability to work a flexible schedule, including evenings, weekends, and holidays if needed.
• Warm, professional demeanor reflecting HVMG’s Culture of Excellence.

Nice To Haves

• Hotel experience is a plus.

Responsibilities

• Oversee hotel front desk operations and ensure a welcoming guest experience.
• Lead, train, and support the front desk team.
• Manage front desk staff and scheduling.
• Manage guest relations and resolve guest issues.
• Oversee guest check-in and check-out processes.
• Prepare or manage daily reports.
• Drive service excellence and operational efficiency in the front office.

Benefits

• Career growth opportunities across HVMG’s nationwide portfolio.
• Flexible scheduling.
• Access to up to 40% of earned wages before payday through PayActive.
• Paid Time Off (PTO) and paid holidays.
• Medical, dental, and vision benefits.
• 401(k) with a guaranteed 4% match and no vesting period.
• Exclusive hotel and food and beverage discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED