Front Office Manager

Seva Hospitality•DeSoto, TX

74d

About The Position

The Front Office Manager coordinates front office personnel and breakfast activities as directed and supports the General Manager. The role assigns and monitors staff duties, provides training, helps select and onboard staff, maintains accurate front office and financial records, and ensures adherence to company, franchise, and operating procedures. The manager responds to guest complaints and team member issues, may perform the General Manager’s functions in their absence, and covers shifts in other departments as scheduled. The position also supports group and travel agent requests, sales and marketing, quality assurance reviews, staff meetings, wage surveys, and team member performance and personnel actions with the General Manager’s approval. Other duties may be assigned by a supervisor or management.

Requirements

Proficiency with computers and Microsoft Office.
Clean driving record and valid driver’s license.
Safe defensive driving skills.
Ability to reach all areas of the hotel to assist clients.
Ability to carry and lift heavy items occasionally.
Must be able to stand, bend, and kneel for 90% of the shift.
May be required to work nights, weekends, and holidays.
Must be available on call when away from work.

Responsibilities

Assign duties to front office staff and observe performance to ensure adherence to hotel policies and operating procedures.
Provide training, including safety training, to front office staff.
Select or assist in selecting front office staff and complete new-hire paperwork.
Maintain accurate records, including cash flow sheets, direct bill accounts, credit card receipts, registration and reservation cards, direct bills, IRS records, and house account postings.
Follow franchise and company procedures, regulations, and standard operating procedures.
Receive and resolve, or assist in resolving, guest complaints and team member issues.
Perform the General Manager’s functions in their absence.
Cover shifts in all departments as scheduled by the General Manager.
Correspond with groups and travel agents regarding special room and rate requests.
Assist with sales and marketing efforts as directed.
Answer inquiries about hotel policies and services.
Assist the General Manager with annual wage scale surveys.
Assist with and be present during franchise-administered Quality Assurance reviews.
Conduct or assist with staff meetings.
Review team member performance and conduct personnel actions when necessary, with General Manager approval.
Understand and adhere to the team member handbook, and report to work on scheduled days and at scheduled times.
Observe the 5x10 rule; anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Perform other duties as assigned by a supervisor or management.