Front Office Manager

Embassy Suites By Hilton Detroit Troy Auburn Hills•Troy, MI

25d

About The Position

The Front Office Manager oversees hotel front desk operations to provide guests with a smooth, welcoming experience. The role leads, trains, and supports the front desk team, manages scheduling and guest relations, and handles daily reports. The manager also oversees front desk, security, and shuttle staff; manages guest check-in and check-out; and resolves guest issues. The position reports to the General Manager. The posting notes that this role can lead to other hospitality management positions, including director of rooms, hotel operations manager, or general manager.

Requirements

Be eligible to work in the United States.
Read, write, and communicate effectively in English.
Have a high school diploma, a GED, or one year of hotel experience.
Have previous experience in a similar or related position, or a combination of education and experience.
Be able to sit, stand, bend, kneel, and lift as required, with or without reasonable accommodations.
Be available to work a flexible schedule, including evenings, weekends, and holidays if needed.
Have a warm, professional demeanor that reflects HVMG’s Culture of Excellence.

Nice To Haves

Hotel experience.

Responsibilities

Lead the hotel’s front office team and ensure exceptional guest experiences through efficient, seamless operations.
Manage, train, and support front desk staff.
Manage front desk, security, and shuttle staff.
Manage staff scheduling and guest relations.
Oversee guest check-in and check-out processes.
Resolve guest issues.
Manage daily reports.