Front Office Manager

Confluent Health • Redlands, CA

62d

About The Position

The Front Office Manager oversees daily front desk operations and helps ensure a warm, organized, and professional patient experience from initial contact through clinic visits. This fast-paced role involves coordinating patient check-in and check-out, scheduling, referrals, and workflows; providing service in person, by phone, and email; and supporting front office staff. The position works under the direct supervision of the Clinic Director or Assistant Director and coordinates with clinic leadership and the Billing team on collections, reporting, and front office operations.

Requirements

• High school diploma or equivalent.
• At least 1 year of front office experience in a physical therapy or medical office.
• Experience with medical insurance verifications and authorizations.
• Understanding of and ability to provide outstanding customer service.
• Ability to multitask, follow directions, and use sound judgment while performing duties.
• Ability to communicate clearly and respectfully.
• Ability to organize time and set priorities appropriately.
• Ability to establish rapport and work harmoniously with patients and coworkers.
• Willingness to pitch in to best serve patients.

Nice To Haves

• At least 1 year of supervisory experience is preferred.
• Interest in physical therapy or a related medical field.

Responsibilities

• Oversee daily front desk operations, including patient check-in and check-out, scheduling, referrals, and workflow coordination.
• Provide professional customer service in person, by phone, and email while maintaining HIPAA compliance.
• Verify insurance, obtain authorizations, collect co-pays and co-insurance, and follow up with patients and insurance as needed.
• Maintain accurate patient records in the EMR system.
• Supervise and support front office staff, assist with training, and ensure responsibilities are completed accurately.
• Coordinate with the Director and Billing team on collections, reporting, and front office operations.
• Maintain front office cleanliness and manage clinic supply inventory.
• Perform other duties as assigned.

Benefits

• Generous paid time off.
• Medical, dental, vision, and disability benefits.
• 401(k) with a 4% employer match.
• Comprehensive training in EMR navigation, insurance fundamentals, scheduling workflows, and phone etiquette.
• Structured onboarding and ongoing support from clinic leadership.
• Clear growth pathways into clinic management, operations, and leadership roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED