Front Office Manager

Marriott•Philadelphia, PA

4d•$50,000 - $65,000

About The Position

The Wankawala Organization is seeking an enthusiastic, motivated Front Office Manager to join its hotel leadership team. This role is intended for an experienced front desk agent, supervisor, or hospitality professional looking to advance into hotel management. Working closely with the General Manager, the Front Office Manager will gain hands-on experience in hotel operations, team leadership, guest satisfaction, and financial performance. The position offers a potential pathway to Assistant General Manager or General Manager. The hotel is owned and operated by an independent franchisee, The Wankawala Organization, which is a separate employer from Marriott International, Inc. The franchisee controls the hotel's employment policies and practices.

Requirements

Previous hotel front desk or guest services experience.
Strong communication, leadership, and problem-solving skills.
Positive attitude and passion for hospitality.
Ability to multitask and thrive in a fast-paced environment.
Familiarity with hotel property management systems.
Strong desire to learn, grow, and advance in hospitality management.

Nice To Haves

Supervisory experience.
Knowledge of Marriott systems and brand standards.

Responsibilities

Lead and support the Front Desk and Night Audit teams.
Ensure exceptional guest experiences and resolve guest concerns.
Assist the General Manager with daily hotel operations.
Train, coach, and motivate front office team members.
Manage scheduling, labor costs, and front office procedures.
Monitor guest satisfaction scores and online reviews.
Assist with revenue management, occupancy, and group reservations.
Coordinate with housekeeping, maintenance, and sales to support smooth hotel operations.
Take on additional leadership responsibilities in the General Manager's absence.