Front Office Manager, Top of the Village

Top of the Village • Snowmass Village, CO

1d • $68,000 - $73,000 • Onsite

About The Position

The Front Office Manager plays a critical role in supporting the successful reopening of Stonebridge Inn following a comprehensive guest room renovation. This position helps establish and maintain service standards, operational procedures, and guest experience initiatives that support the property's evolving vision. The role ensures the smooth and efficient flow of arrivals and departures, manages team scheduling and performance, and handles guest concerns with poise and professionalism. The role also serves as an important liaison between hotel operations and the individual condominium owners who make up the homeowners association, fostering strong relationships and exceptional communication. Employee housing is available, inquire for details during the interview process.

Requirements

• High school diploma or equivalent required; bachelor’s degree in hospitality management preferred.
• 3–5 years of front office or hospitality experience, including supervisory responsibilities.
• Strong leadership, organization, and team-building capabilities.
• Proficient in PMS systems (e.g., OPERA, Maestro) and Microsoft Office Suite.
• Excellent communication, problem-solving, and conflict resolution skills.
• Adaptable to a flexible schedule including nights, weekends, and holidays.
• Familiarity with luxury guest services and transportation coordination is a plus.
• Be Cultural Ambassadors who embody our company values
• Be truly passionate about providing exceptional and genuine guest service and enjoy assisting others.
• Have an entrepreneurial spirit and thrive in an environment that embraces growth and change.
• Have a naturally helpful and solution-focused attitude.

Nice To Haves

• bachelor’s degree in hospitality management
• Familiarity with luxury guest services and transportation coordination

Responsibilities

• Oversee daily front desk operations including check-in/out, room assignments, billing, and guest relations.
• Serve as the escalation point for guest concerns, offering efficient and empathetic solutions.
• Monitor room inventory and collaborate on decisions regarding upgrades, walk-ins, and overbookings.
• Ensure accurate handling of payments, shift checkouts, and financial transactions.
• Establish, train, and enforce service standards that reflect CoralTree values and brand expectations while creating a warm, personalized, and engaging experience for guests and homeowners.
• Encourage a welcoming atmosphere by greeting guests, remembering names, and offering proactive assistance.
• Smile and greet every guest especially when they’re in proximity.
• Provide quick and efficient service.
• Remember guest names and use them often in interactions.
• Offer assistance and provide options to guests.
• Emphasize creating a positive guest experience and building lasting connections by thanking guests and inviting them back.
• Support the property's ongoing renovation transition by helping develop and implement front office procedures that align with the reimagined guest experience.
• Monitor guest feedback and operational trends, identifying opportunities to enhance service delivery and improve overall guest satisfaction.
• Actively support property reopening initiatives, operational readiness efforts, and department coordination related to the renovation.
• Build positive relationships with homeowners and returning guests, recognizing the importance of long-term owner engagement and loyalty.
• Supervise, schedule, coach, and train front desk associates to meet performance and service standards.
• Act as a mentor to team members by providing ongoing feedback and professional development.
• Participate in hiring, onboarding, and performance evaluations.
• Support staff engagement and recognition efforts, fostering a positive and motivated team environment.
• Represents Snowmass as a Quality Ambassador for CoralTree, innovating meaningful guest experiences, upholding the highest service standards, and leading the entire organization on service essential development, training, and implementation.
• Help establish front office workflows and operating procedures associated with the property's reopening and ongoing operational evolution.
• Assist in developing departmental service standards, training materials, and operational procedures that support consistency and accountability across all front office functions.
• Assist in the preparation of reports and tracking of key performance indicators.
• Ensure compliance with safety protocols, brand standards, and company policies.
• Coordinate with other departments such as Housekeeping, Engineering, and Reservations to ensure seamless operations.
• Support guest transportation services, including scheduling and communication of shuttle operations.
• Provide administrative support to the General Manager in matters related to HOA operations, owner communications, and association initiatives.
• Maintain positive working relationships with individual condominium owners, serving as a resource and point of contact for operational matters when appropriate.
• Participate in property inspections, renovation readiness reviews, and operational planning efforts to support the successful reopening of the hotel.

Benefits

• Health insurance – two plans available including a Health Savings Account eligible plan.
• Dental, vision, life and disability insurance.
• Retirement savings plan with a company match.
• Employee Assistance Program.
• Room discounts for all team members, as well as for their friends and family immediately upon hire.
• Full-time employees are entitled to 5 complimentary nights per year after 6 months of employment.
• Paid time off and paid sick leave.
• Eligible employees, 18 and older can register for a 401(k) with Fidelity after just 3 months of employment, with a company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED