Front of the House Manager
About The Position
The Front of House Manager is responsible for overseeing all guest-facing food and beverage operations, including Chair 5 pub, KaWham Cafe, and all on-mountain outlet locations. This role involves hiring, training, and scheduling staff, ensuring excellent guest satisfaction, efficient operations, and strong communication between the front and back of house. The manager also supports the planning and execution of food and beverage services for Mission Ridge events. The ultimate goal is complete guest satisfaction, delivering the highest quality guest experience with exceptional service and value. The ideal candidate thrives in a fast-paced, high-volume environment, maintains a positive and professional attitude, and collaborates effectively with the Executive Chef and operational leaders. As a working manager, this role is expected to assist with front-line operations as needed, including serving tables, cashiering, or filling other positions based on business and staffing levels. Availability to work nights, weekends, and holidays is required.
Requirements
- At least 3 years of experience in restaurants.
- Demonstrated experience managing budgets.
- Demonstrated experience with POS use and set up.
- Demonstrated experience with scheduling.
- Demonstrated experience with ordering.
- Demonstrated experience with inventory.
- Prior experience supervising staff is essential.
- Must be able to lift up to 80 pounds.
- Must be able to remain active on their feet for extended periods.
- Visual acuity sufficient for reading reports and screens.
- Hearing sufficient to communicate with coworkers and guests.
Nice To Haves
- Proficient in POS systems and reservation software.
- Strong interpersonal skills to build team morale and clearly relay information between teams.
- Ability to actively listen to guest feedback and staff concerns to improve operations.
- Ability to read profit and loss statements to see trends, improve net revenue and control costs.
- Google Workspace proficiency.
- Understanding of labor laws, tip pooling rules, and L&I standards.
Responsibilities
- Hire, train, schedule, and develop FOH staff, including hosts, servers, cashiers, baristas, bussers, and bartenders.
- Supervise daily opening and closing duties.
- Manage cash drawers, collecting, counting, verifying, and reconciling cash deposits for accuracy.
- Ensure strict compliance with health, safety, and alcohol regulations.
- Track labor costs.
- Manage FOH supply and beverage inventory.
- Assist in driving sales and profitability.
- Act as the conductor of the shift, managing reservations, pacing table turnover, and ensuring smooth food timing, while maintaining cleanliness.
- Assist in the development of food and beverage menus.
- Assist with front line operations as needed, including serving tables, cashiering, or filling other positions as needed based on business and staffing levels.
Benefits
- Pay Range: $22.00 - $26.00/hr
- Work schedules may include extended shifts, weekends, holidays, and evenings.
- Mission Ridge is committed to maintaining a drug- and alcohol-free, smoke-free workplace.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
