Front Office Manager
About The Position
The Front Office Manager oversees hotel front desk operations to provide guests with a smooth, welcoming experience. The role leads, trains, and supports the front desk team; manages scheduling, guest relations, and daily reports; and promotes service excellence and operational efficiency. The manager leads the hotel’s front office team and oversees front desk, security, and shuttle staff, guest check-in and check-out, and resolution of guest issues. This position reports to the General Manager. Applicants should have a high school diploma, a GED, or one year of hotel experience; previous experience in a similar or related position; or a combination of education and experience. Hotel experience is a plus. Candidates must be eligible to work in the United States, communicate effectively in English, and be able to perform the stated physical activities with or without reasonable accommodations. A warm, professional demeanor reflecting HVMG’s Culture of Excellence is expected. The schedule is flexible and may include evenings, weekends, and holidays if needed.
Requirements
- High school diploma, GED, or one year of hotel experience.
- Previous experience in a similar or related position, or a combination of education and experience.
- Eligible to work in the United States.
- Ability to read, write, and communicate effectively in English.
- Ability to sit, stand, bend, kneel, and lift as required, with or without reasonable accommodations.
- Availability to work a flexible schedule, including evenings, weekends, and holidays if needed.
- Warm, professional demeanor reflecting HVMG’s Culture of Excellence.
Nice To Haves
- Hotel experience.
Responsibilities
- Oversee front desk operations and promote a smooth, welcoming guest experience.
- Lead, train, and support the front desk team.
- Manage scheduling, guest relations, and daily reports.
- Manage front desk, security, and shuttle staff.
- Oversee guest check-in and check-out processes.
- Resolve guest issues.
- Drive service excellence and operational efficiency in the front office.
Benefits
- Career growth opportunities across the nationwide portfolio.
- Flexible scheduling.
- Access to up to 40% of earned wages before payday through PayActive.
- Paid Time Off (PTO) and paid holidays.
- Medical, dental, and vision healthcare benefits.
- 401(k) with guaranteed 4% match and no vesting period.
- Exclusive hotel and food and beverage discounts.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
