Front Office Manager

Island Hospitality Management•Sunnyvale, CA

About The Position

The Front Office Manager oversees all aspects of front office operations and is responsible for the success of the front desk, guest satisfaction, and meeting or exceeding product quality standards. The position may require flexible scheduling availability. The manager coordinates front desk staffing and daily bookings, supports guest service, and works with other departments to ensure maintenance requests are completed and clean, functional rooms are assigned. The role also manages human resources functions for the team, including recruiting, hiring, onboarding, performance evaluations, training, and disciplinary actions. Island Hospitality offers a formal training and development program intended to support employee growth in the hospitality business. The listed salary is $26.00.

Requirements

Ability to operate hotel property management systems (PMS).
Ability to multitask, prioritize, and manage time.
Highly motivated team player with strong initiative and a desire for achievement.
Ability to handle workplace problems, including anticipating, preventing, identifying, and solving them as necessary.
Ability to work well in stressful situations.
Readily available and approachable to guests while providing excellent guest service.

Nice To Haves

Valid driver’s license is preferred.

Responsibilities

Ensure departments achieve or exceed guest service expectations.
Prepare team member schedules in accordance with budgets and business forecasts.
Ensure hotel staff are trained in financial control procedures for cash, vouchers, inventories, and receivables, and that procedures are regularly followed.
Recommend local attractions and restaurants to guests.
Inform guests of hotel services and amenities.
Manage recruiting, hiring, onboarding, performance evaluations, training, and disciplinary actions.
Coordinate with other departments to communicate and complete maintenance requests and assign only clean, functional rooms at check-in.
Monitor daily bookings and coordinate with the front desk team and guests when the hotel is oversold on specific room types.

Benefits

Medical, dental, and vision insurance.
Health Savings Account (HSA) and Flexible Spending Account (FSA) plans.
Dependent care FSA.
Identity theft protection insurance.
Commuter benefits, including transit and parking.
Pet insurance.
Paid time off and payroll incentives for annual wellness exams.
Employee Assistance Program.
Wellness subscriptions, including access to gyms, financial planning, counseling, and legal services.
Paid sick and vacation time.
Family leave.
401(k) retirement plan with employer matching: 100% up to 3% of salary and an additional 50% on the next 2%; fully vested upon the first contribution.
Incentive-based bonus program.
Free hotel room nights and employee discounts within the hotel brand.
Discounts for friends and family within the hotel brand.
Team member recognition and bonuses.
Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work.
Career growth through an in-house training program with a path personalized to employee goals.
Referral bonus program available for any company location.