Front Office Manager

Magna Hospitality Group•Boston, MA

2h•$70,000 - $75,000

About The Position

The Front Office Manager leads and supports the hotel’s Guest Services team and helps deliver a welcoming, seamless, and memorable experience for guests. The role oversees training, coaching, and daily operations across the front desk, reservations, audit, and guest services. It combines hands-on leadership with team support, coordination across hotel departments, and responsibility for guest and team member satisfaction. The position requires full availability for varied hours, including nights, weekends, and holidays.

Requirements

At least 2 years of previous Front Office Manager experience in a branded hotel environment.
Strong knowledge of Microsoft Office, including Word, Excel, and PowerPoint.
Experience with hotel-specific platforms such as OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, and Slack.
Fluency in English.
Excellent verbal and written communication skills.
High-energy, positive leadership style with the ability to motivate and influence others.
Strong leadership and people-management skills.
Superior interpersonal and customer service skills.
Reliable, organized, and able to multitask effectively in a fast-paced environment.
Ability to perform well under pressure.
Full availability, including the ability to work varied hours, nights, weekends, and holidays.

Nice To Haves

College degree or coursework in a hospitality-related field.
Additional language skills; Spanish is considered beneficial.

Responsibilities

Lead, train, coach, and support the Guest Services team.
Oversee daily front desk, reservations, audit, and guest service operations.
Set the standard for exceptional guest service through hands-on leadership.
Communicate and coordinate effectively with team members and other hotel departments.
Work collaboratively as a team contributor while managing responsibilities independently.
Help drive outstanding guest and team member satisfaction throughout the hotel.
Manage multiple priorities and complete quality work within established deadlines, with or without direct supervision.