Front Office Manager

Island Hospitality Management•Sunnyvale, CA

About The Position

The Front Office Manager oversees all aspects of front office operations and is responsible for the overall success of the front desk, guest satisfaction, and meeting or exceeding product quality standards. The role includes managing staff schedules and human resources functions, maintaining service and financial-control procedures, assisting guests with hotel information and local recommendations, and coordinating with other departments on room maintenance and assignments. Flexible scheduling availability may be required.

Requirements

Ability to operate hotel property management systems (PMS).
Ability to multitask, prioritize, and manage time.
Highly motivated team player with strong initiative and a desire for achievement.
Effectiveness in handling workplace problems, including anticipating, preventing, identifying, and solving problems as necessary.
Ability to work well in stressful situations.
Readily available and approachable to guests while providing excellent guest service.
Regularly stand, sit, or walk for extended periods.
Regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.

Nice To Haves

Valid driver’s license preferred.

Responsibilities

Ensure departments achieve or exceed guests’ service expectations.
Prepare team member schedules in accordance with budgets and business forecasts.
Ensure hotel staff are trained in financial control procedures for cash, vouchers, inventories, and receivables, and that procedures are regularly followed.
Recommend local attractions and restaurants to guests.
Inform guests of hotel services and amenities.
Manage human resources functions, including recruiting, hiring, onboarding, performance evaluations, training, and disciplinary actions.
Coordinate with other departments to communicate and complete maintenance requests and assign only clean, functional rooms at check-in.
Monitor daily bookings and coordinate with the front desk team and guests when the hotel is oversold on specific room types.

Benefits

Medical, dental, and vision insurance.
HSA and FSA plans.
Dependent care FSA.
Identity theft protection insurance.
Commuter benefits, including transit and parking.
Pet insurance.
PTO and payroll incentives for annual wellness exams.
Employee assistance program.
Wellness subscriptions, including access to gyms, financial planning, counseling, and legal services.
Paid sick and vacation time.
Family leave.
401(k) retirement plan with employer matching: 100% up to 3% of salary and an additional 50% on the next 2%; fully vested upon the first contribution.
Incentive-based bonus program.
Free room nights at company hotels and employee discounts within the hotel brand.
Discounts for friends and family within the hotel brand.
Team member recognition and bonus.
Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work.
Career growth through an in-house training program with a path personalized to employee goals.
Referral bonus program for any company location.