Front Office Lead : HHC-ISC Sleep Center - Full Time - 08HR - HHC Sand Canyon

Hoag • Irvine, CA

5d • $23 - $36 • Onsite

About The Position

The Front Office Assistant Lead performs a variety of clerical duties and front office operations in support of patient care activities, ensuring smooth patient flow and continuous communication within the department, referring physician offices, and organization staff. This role involves interacting courteously with patients, their family members or surrogate decision makers, and the public. The Lead will greet visitors, answer telephones, and may handle financial transactions such as collecting copays, closing the cash drawer, and preparing month-end deposits. Key responsibilities include collecting and accurately entering initial demographic and clinical patient information into the medical record, compiling and preparing charts, and assisting with patient scheduling, including confirmations, cancellations, and rescheduling. The Lead must ensure prompt communication of schedule changes to all appropriate parties. Proficiency in various software applications, including department-specific programs for scheduling, charge entry, document finding, scanning, and patient information entry, is essential. The role requires ensuring patient charts have all necessary paperwork before procedures and ordering patient tests as directed by medical staff. The Lead Front Office Assistant is expected to embody Hoag and Clinics' mission, vision, and values, participate in continuous quality improvement, and maintain a working knowledge of departmental policies, procedures, specialized instrumentation, Quality Control requirements, and preventative maintenance. This position provides lead direction to assigned office staff, offers performance feedback to the Supervisor, and is responsible for troubleshooting and problem-solving effectively. The Lead will conduct and document department orientation for new employees within 30 days of hire and act as a Hoag Ambassador. Local travel may be required.

Requirements

• Proficient with software applications necessary to perform job functions.
• Trains others on software applications.
• Initiates the first level of insurance verification when registering a patient.
• Provides lead direction to assigned office staff.
• Provides performance feedback to the Supervisor.
• Troubleshoots and problem-solves quickly and effectively.
• Conducts and documents Department orientation for new employees within 30 days from hire.
• Acts as Hoag Ambassador to patients, visitors, staff, physicians, vendors and the community.

Nice To Haves

• Local travel may be required.

Responsibilities

• Performs a variety of clerical duties and front office operations in support of patient care activities.
• Ensures even patient flow and continuous communication within the department, referring physician offices, and organization staff.
• Interacts with patients, their family members or surrogate decision makers, and the public courteously.
• Greets visitors and answers telephones.
• May collect Copays, close the Cash Drawer and prepare Month End deposits.
• Collects initial demographic and clinical patient information and accurately enters into the medical record.
• Compiles and prepares charts.
• Assists with coordination and execution of patient scheduling including confirmations, cancellations and rescheduling.
• Follows through with prompt communication of schedule changes to all appropriate locations and individuals including clinical staff/Supervisors.
• Maintains accurate information and utilizes various software to schedule, enter charges, find and scan documents, and accurately enter patient information.
• Ensures the patient chart has all the required paperwork prior to the patient’s procedure.
• As directed by medical staff orders patient tests to be performed as needed during patient stay.
• Displays and practices a work-style that reflects the mission, vision and values of Hoag and Clinics.
• Participates in the continuous quality improvement process.
• Maintains a working knowledge of departmental policies and procedures including the use of specialized instrumentation, Quality Control requirements and preventative maintenance.
• Proficient with software applications necessary to perform job functions and trains others.
• Initiates the first level of insurance verification when registering a patient.
• Provides lead direction to assigned office staff and provides performance feedback to the Supervisor.
• Troubleshoots and problem-solves quickly and effectively.
• Conducts and documents Department orientation for new employees within 30 days from hire.
• Acts as Hoag Ambassador to patients, visitors, staff, physicians, vendors and the community.
• Local travel may be required.

Benefits

• Hoag offers a comprehensive blend of health care services including six institutes providing specialized care in the areas of cancer, heart and vascular, neurosciences, women's health, orthopedics, and digestive health through our institutes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed