Front Office Lead : HHC-ISC Sleep Center - Full Time - 08HR - HHC Sand Canyon

Hoag•Newport Beach, CA

3d•Onsite

About The Position

The Front Office Assistant Lead performs a variety of clerical duties and front office operations in support of patient care activities, ensuring even patient flow and continuous communication within the department, referring physician offices, and organization staff. This role involves interacting courteously with patients, their family members or surrogate decision makers, and the public. Responsibilities include greeting visitors, answering telephones, potentially collecting copays, closing the cash drawer, and preparing month-end deposits. The Lead also collects initial demographic and clinical patient information, accurately enters it into the medical record, compiles and prepares charts, and assists with patient scheduling, including confirmations, cancellations, and rescheduling. Prompt communication of schedule changes is crucial. The role requires maintaining accurate information and utilizing various software for scheduling, charge entry, document scanning, and patient information entry. Ensuring patient charts have all required paperwork before procedures and ordering patient tests as directed by medical staff are also key duties. The Lead Front Office Assistant is expected to embody the mission, vision, and values of Hoag and Clinics, participate in continuous quality improvement, and maintain a working knowledge of departmental policies, procedures, specialized instrumentation, Quality Control, and preventative maintenance. Proficiency with necessary software applications and training of other staff is required. The role initiates the first level of insurance verification during patient registration, provides lead direction to office staff, and offers performance feedback to the Supervisor. Quick and effective troubleshooting and problem-solving are essential. The Lead is responsible for conducting and documenting department orientation for new employees within 30 days of hire and acting as a Hoag Ambassador to all stakeholders. Local travel may be required.

Requirements

High School Graduate or equivalent required
Intermediate knowledge of Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint, plus healthcare database systems required
Clerical experience to include filing, calculator, and telephone skills required
Strong problem-solving and trouble-shooting skills required
Proven ability to communicate effectively / interface with staff, physicians, vendors, patient and family required.
Minimum three (3) years’ medical front office experience required
Working knowledge of medical terminology and understanding of insurance procedures required

Nice To Haves

Experience within an acute healthcare system environment preferred
Spanish language skills preferred
Bachelor’s degree in healthcare-related field preferred
BLS Certification Preferred

Responsibilities

Performs a variety of clerical duties and front office operations in support of patient care activities.
Ensures even patient flow and continuous communication within the department, referring physician offices, and organization staff.
Interacts with patients, their family members or surrogate decision makers, and the public courteously.
Greets visitors and answers telephones.
May collect Copays, close the Cash Drawer and prepare Month End deposits.
Collects initial demographic and clinical patient information and accurately enters into the medical record.
Compiles and prepares charts.
Assists with coordination and execution of patient scheduling including confirmations, cancellations and rescheduling.
Follows through with prompt communication of schedule changes to all appropriate locations and individuals including clinical staff/Supervisors.
Maintains accurate information and utilizes various software to schedule, enter charges, find and scan documents, and accurately enter patient information.
Ensures the patient chart has all the required paperwork prior to the patient’s procedure.
As directed by medical staff orders patient tests to be performed as needed during patient stay.
Displays and practices a work-style that reflects the mission, vision and values of Hoag and Clinics.
Participates in the continuous quality improvement process.
Maintains a working knowledge of departmental policies and procedures including the use of specialized instrumentation, Quality Control requirements and preventative maintenance.
Is proficient with software applications necessary to perform job functions and trains others.
Initiates the first level of insurance verification when registering a patient.
Provides lead direction to assigned office staff and provides performance feedback to the Supervisor.
Troubleshoots and problem-solves quickly and effectively.
Conducts and documents Department orientation for new employees within 30 days from hire.
Acts as Hoag Ambassador to patients, visitors, staff, physicians, vendors and the community.
Local travel may be required.