Front Office Director

AccorHotel • Carolina, PR

7h • Onsite

About The Position

The Front Office Director is responsible for leading and managing all front office operations to ensure exceptional guest experiences, efficient departmental performance, and achievement of hotel service and financial goals. This role oversees the Front Desk and Royal Services teams, ensuring the highest standards of hospitality, professionalism, and operational excellence.

Requirements

• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
• Minimum 3 years of progressive hotel front office experience.
• Luxury, resort, or full-service hotel experience preferred.
• Strong leadership and team development skills.
• Exceptional guest service and conflict resolution abilities.
• Excellent verbal and written communication skills.
• Strong Financial Acumen
• Strong organizational and problem-solving skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Proficiency with hotel management systems and Microsoft Office applications.
• Ability to stand and walk for extended periods.
• Ability to work flexible schedules, including evenings, weekends, and holidays as required.
• Ability to respond to operational emergencies when necessary.

Nice To Haves

• Luxury, resort, or full-service hotel experience

Responsibilities

• Leading and managing all front office operations to ensure exceptional guest experiences, efficient departmental performance, and achievement of hotel service and financial goals.
• Overseeing the Front Desk and Royal Services teams, ensuring the highest standards of hospitality, professionalism, and operational excellence.
• Achieving guest satisfaction and service quality targets.
• Driving positive employee engagement and retention metrics.
• Effectively managing labor and departmental expenses.
• Ensuring compliance with brand standards and operational procedures.
• Successfully resolving guest concerns and service recovery situations.

Benefits

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager