Front Office Director

Spire Hospitality•Detroit, MI

2d•Onsite

About The Position

This role will provide amazing guest service while maintaining the full operational functionality of the building. You and the entire guest service team are responsible for the guest experience within the hotel building. Taking pride and passion for your work and working within a team.

Requirements

Hotel experience required
A minimum of 4 year degree from an accredited university in Business Administration, Hospitality Management or related major.
4 years experience as Director of Front Office or Front Office Manager or a combination of both experience and education.

Nice To Haves

Additional language ability preferred.

Responsibilities

Communicate effectively both orally and in writing to provide clear direction to staff
Observe performance and encourage improvement
Interview, select, trains, supervises, evaluated, counsels, and administers disciplinary procedures for front office staff
Monitor lobby traffic and makes staffing adjustments as required
Reviews VIP reservations and ensures proper handling of VIP’s and groups, administers amenity orders, and resumes for incoming guests
Monitors special reservation requests handling and oversees rate changes on in-house guests
Computes daily payroll, schedules, and other reports
Analyzes data and makes decisions based on prior experiences and knowledge of circumstances to ensure staffing levels are applicable to the occupancy of the hotel
Manages front office staff, resolves guest concerns, and implements resolution by using discretion and judgment
Frequently serves in role as Manager On Duty
Fields guest complaints, conducting a thorough research to develop the most effective solutions and negotiate results
Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning
Remain calm and alert especially during emergency situations and heavy hotel activity
Plans and implements detailed steps by using experienced judgment and discretion
Regularly review Front Office S.A.L.T scores to maximize rooms’ revenue
Facilitate departmental meetings