Front Office & Design Marketing Coordinator
About The Position
Sea Pointe Design & Remodel is an award-winning residential design-build firm serving Orange County homeowners for 40 years, specializing in whole-home renovations, kitchens, bathrooms, and additions. The Front Office & Design Marketing Coordinator is the first point of contact for homeowners and helps turn inquiries into booked design consultations. The role also supports the company’s marketing, office operations, leadership, and workplace culture. The coordinator answers and routes calls, schedules consultations, follows up with prospective clients, guides past clients through handyman and warranty processes, and maintains accurate CRM records and organized job files. Marketing responsibilities include tracking leads, preparing reports, managing the referral program, representing the company in community groups and on social media, and helping deliver educational workshops. The role also supports staff meetings, employee gifts and apparel, office supplies, company leadership, and team events.
Requirements
- At least 2 years of experience in hospitality, customer service, reception, office administration, or a similar role, or equivalent experience.
- Comfort with CRM software and Microsoft 365.
- Warm, upbeat, and able to make clients and coworkers feel welcome.
- Detail-oriented, with strong organization and accuracy.
- Proactive and able to identify and improve processes.
- Clear, friendly communication skills by phone, email, and text.
- Interest in growing marketing skills and understanding how work drives results.
Nice To Haves
- Experience with JobTread.
- Experience with Canva.
- Social media experience.
- Experience in the construction and design industry.
Responsibilities
- Answer and route incoming calls so callers feel taken care of.
- Schedule complimentary in-home design consultations for Design Consultants.
- Follow up promptly on new inquiries by phone, text, and email.
- Guide past clients through the handyman and warranty process, coordinating with the Production team.
- Own the CRM and keep client and project information accurate and complete.
- Scan completed job files and organize them on the company server.
- Track lead status and deliver weekly lead reports and the monthly Sales Report.
- Manage the Client Referral Program.
- Represent Sea Pointe in local community groups and on social media.
- Help plan, book, and host educational client workshops.
- Set up quarterly All-Staff meetings, including food, tables, and chairs.
- Organize employee gifts and company apparel, and maintain inventory.
- Coordinate supply ordering with the admin team.
- Support the President and sales leadership team as needed.
- Lead the Fun Committee and plan company events.
Benefits
- 75% company-paid health insurance.
- 2–4 weeks of PTO based on years of service.
- 7 paid holidays.
- 401(k) with a 3% company contribution after one year.
- Work in a design showroom with a team that enjoys working together.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
