Front Office Hero - Sandalfoot Resort

Gulf Coast Property Management•Sanibel, FL

3h•$20 - $25•Onsite

About The Position

This role serves as the primary point of contact for clients and customers, both in person and over the phone, at Sandalfoot Resort. The Front Office Coordinator is responsible for managing reservations, customer service, work order coordination, sales, and administrative tasks. The position involves training in company processes and procedures, utilizing existing knowledge and skills to provide excellent customer service. The ideal candidate will be a self-motivated, detail-oriented, tech-savvy, organized, and results-driven individual with a "can-do" attitude and a willingness to go the extra mile. This is a fast-paced industry requiring self-direction and the drive to contribute to the company's success and growth. The role is based on Sanibel Island at Sandalfoot Resort, providing expert guidance, high-level service, and oversight to vacationing guests. Responsibilities include maintaining a local presence, processing and managing vacation rental reservations, submitting work orders, and performing inspections. Coordination with property managers, maintenance staff, inspectors, and owners is also a key aspect of the position. Sandalfoot is a well-known beachfront condominium resort with a strong history and a loyal ownership base, offering a visible, on-site position where association management, guest experience, and operational execution intersect.

Requirements

5 + years of proven experience in Hospitality, Customer Service, or Reservation Management required.
A valid Florida Driver’s license is required with a clean driving record.
Technical computer skills are required in all forms of hardware - laptops, tablets, and mobile devices.
Technical computer software skills are required such as Microsoft Office programs.
Professional in all forms of communication such as email, phone calls, video calls and text messaging to ensure the ability to build strong relationships, trust, and client satisfaction.
Ability to work independently and collaboratively in a fast-paced, deadline-driven environment.
Excellent time management skills with the ability to change activity frequently and cope with interruptions.
Highly responsive and reliable with strong attention to detail on all levels.

Nice To Haves

Bonus points if you have worked with Streamline.

Responsibilities

Respond promptly and professionally to reservation inquiries via phone, email, and in-person.
Work with guests to confirm their reservations.
Coordinate availability, rates, and special requests with property managers to ensure accurate bookings.
Provide exceptional customer service to guests by addressing inquiries, concerns, and special requests promptly and courteously.
Assist guests with pre-arrival preparations, including providing directions, check-in instructions, and recommendations for local attractions and amenities.
Promptly open and follow up on work orders for guests that walk into the office with issues.
Handle guest feedback and complaints professionally, aiming to resolve issues promptly and satisfactorily.
Maintain clear and effective communication with property managers, cleaning staff, maintenance personnel, and other relevant stakeholders to ensure seamless guest experiences.
Coordinate with cleaning staff, maintenance staff, and periodically perform inspections to ensure properties are properly prepared and maintained for guest arrivals throughout their stay.
Maintain accurate records of reservations, work orders, payments, as well as guest and staff communications.
Identify opportunities to upsell additional services, amenities, or upgrades to enhance guest experiences and increase revenue.
Utilize information on promotional offers, discounts, and packages to encourage current and future bookings.
Maintain the common grounds of the resort with attention to trash receptacles, grill stations, pool areas, etc.
Other duties may be assigned as this is an ever-changing industry.