Front Office

Community Health Services•Farmersville, TX

6h•Onsite

About The Position

Responsible for greeting and assisting patients in a patient-centered manner at time of check-in and checkout. Assures all necessary forms have been scanned in medical record chart and updates patient demographics and insurance information in EPM. Responsible for scheduling patient appointments, according to required provider targets and appointment templates. Employee is responsible for performing financial screens according to Agency policy to determine patient eligibility for programs and is responsible for discussing patient balances and non-complainant issues with patients in a professional manner. Reviewing charges brought over from EHR and keying any charges not brought over electronically. Reviewing adjustments and payment for all programs at the time the patient is checking out. Run and review all end of day reports. Acts as a member of the Care Team, who works collaboratively with clinical and non-clinical staff and is responsible for providing the health and well-being of a panel of patients.

Requirements

Ability to understand written and verbal instruction, neatness and efficiency, must be able to communicate well and work effectively with patients and staff.
Graduation from an accredited High School or equivalent
Knowledge of Medical front office operations including health insurance & verification, CPT & ICD-10 codes a plus.

Responsibilities

Greeting patients arriving for dental appointments in a patient-centered manner and assisting them with questions and concerns.
Asking patients for identifying information to assure that the correct account and chart are being accessed and reviewing the chart review sheet and completing areas that are marked for attention.
Collecting and copying patient’s valid id and any insurance card as needed and scanning the copies in patient’s chart.
Verifying Medicaid PCP information and directing patient if PCP change is needed.
Handing patients an Advance Directive packet.
Printing the encounter form, and reviewing the information and attaching the encounter form to the chart.
Advising patients when they have a balance on their account or an alert in the computer system.
Performing lobby checks once in the morning and once in the afternoon and informing patients of extended wait times or delays in the provider’s schedule.
Handing patient a Lobby Assistance slip to fill out when a requesting to speak with a nurse.
Contacting supervisor when a potentially infectious patient presents at check in or of any potential patient conflicts or lobby disturbances.
Reviewing daily schedule to assure any medical records for patient from other sites, ER visits or hospital follow ups are in the chart. If not in chart, make sure they are retrieved before patient arrives for appointment.
Daily retrieval of new patient insurance information and verifying insurance and contacting patient to explain benefits.
Reviewing that all patient paperwork including demographics, consents and rights are correct, current and in the patient’s language of choice.
Assuring financial screening form is current and correct and Proof of Income is current or the warning letters are documented.
Assuring that all State and Federal Grants /Programs screening forms, applications and financials are current and complete.
Reviewing that a current copy of insurance card, Medicare card or current MSP letter is in chart.
Assuring any new patient insurance information already on file is in chart.
Verifying with patient, address, phone number and date of birth prior to discussing appointment information.
Confirming appointments 1 – 2 days prior to scheduled appointment date and reviewing the following with the patient and clearly inform of financial responsibilities: Past Due Balances, Payment Plan Arrangements, Any information needed to complete financial process such as POI, If paperwork is due to be filled out/updated to arrive 10 minutes early, To bring all prescription bottles.
Making multiple attempts to contact patient for appointment confirmation.
Performing financial screening in a confidential location, to determine any and all Agency programs or Medicaid/CHIP patient may be eligible to receive.
Clearly explaining any and all Agency programs or Medicaid/CHIP eligibility to patient and assures that patient fully understands.
Printing encounter and placing it on the chart.
Greeting and assist patients with check-out process and scheduling appointments.
Processing each patient for check-out upon discharge.
Collecting payment from patient.
Making sure all charges post to account and billed correctly with diagnosis and modifiers.
Processing and correcting end of day reports.
Balancing money drawer and payment batch.
Verifying insurance and screening patients for programs and grants offered by Carevide.
Helping check-in staff as needed.
Perform any other duties assigned by the Clinic Manager and/or AR Manager.
Perform job duties in a friendly manner and with a positive attitude.
Treat patients with respect at all times.
Treat supervisors and coworkers with respect at all times.
Work cooperatively and communicate with clinic staff, providers and patients as necessary.
Keep any information seen, read or heard confidential according to HIPPA guidelines.
Keep personal matters out of the work place.
Fulfill job duties on a daily basis.
Keep supervisor informed of any work related issues.
Inform Housekeeping of areas that require attention in and around your workstation and the lobby area.
Inform supervisor of any non-approved absenteeism/tardiness by 7 am.
Fill out time off request forms in advance with as much notice as possible, a minimum of 2 weeks.