Front Office Coordinator - Sandalfoot Resort
About The Position
The Front Office Coordinator is the primary point of contact for guests, serving as the smiling face and voice of the resort. This role involves managing reservations, coordinating customer service, handling work orders, assisting with sales, and performing various administrative tasks. The position requires a self-motivated, detail-oriented, and tech-savvy individual who can thrive in a fast-paced environment. The Front Office Coordinator will be responsible for providing expert guidance, high-level service, and oversight to vacationing guests, playing a pivotal role in local presence, reservation management, work order submission, and property inspections. Collaboration with property managers, maintenance staff, inspectors, and owners is a key aspect of this role.
Requirements
- 5+ years of proven experience in Hospitality, Customer Service, or Reservation Management required.
- A valid Florida Driver’s license is required with a clean driving record.
- Technical computer skills are required in all forms of hardware - laptops, tablets, and mobile devices.
- Technical computer software skills are required such as Microsoft Office programs.
- Professional in all forms of communication such as email, phone calls, video calls and text messaging to ensure the ability to build strong relationships, trust, and client satisfaction.
- Ability to work independently and collaboratively in a fast-paced, deadline-driven environment.
- Excellent time management skills with the ability to change activity frequently and cope with interruptions.
- Highly responsive and reliable with strong attention to detail on all levels.
- Ability to stand, sit, and walk for an extended period.
- Reach overhead and below the waist, regularly push, pull and lift to 25 pounds, occasionally lift or move up to 50 pounds and bend, stoop, squat, kneel, and twist.
Nice To Haves
- Bonus points if you have worked with Streamline.
Responsibilities
- Respond promptly and professionally to reservation inquiries via phone, email, and in-person.
- Work with guests to confirm their reservations.
- Coordinate availability, rates, and special requests with property managers to ensure accurate bookings.
- Provide exceptional customer service to guests by addressing inquiries, concerns, and special requests promptly and courteously.
- Assist guests with pre-arrival preparations, including providing directions, check-in instructions, and recommendations for local attractions and amenities.
- Promptly open and follow up on work orders for guests that walk into the office with issues.
- Handle guest feedback and complaints professionally, aiming to resolve issues promptly and satisfactorily.
- Maintain clear and effective communication with property managers, cleaning staff, maintenance personnel, and other relevant stakeholders to ensure seamless guest experiences.
- Coordinate with cleaning staff, maintenance staff, and periodically perform inspections to ensure properties are properly prepared and maintained for guest arrivals throughout their stay.
- Maintain accurate records of reservations, work orders, payments, as well as guest and staff communications.
- Identify opportunities to upsell additional services, amenities, or upgrades to enhance guest experiences and increase revenue.
- Utilize information on promotional offers, discounts, and packages to encourage current and future bookings.
- Maintain the common grounds of the resort with attention to trash receptacles, grill stations, pool areas, etc.
- Other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
