Front Office Coordinator

GREATER DES MOINES HABITAT FOR HUMANITY • Des Moines, IA

7d • Onsite

About The Position

The Front Office Coordinator role plays a pivotal part in creating an exceptional first impression for visitors entering the organization's lobby. This role is responsible for delivering outstanding customer service and providing vital support in various administrative tasks. The Front Office Coordinator’s welcoming demeanor, attention to detail, and organizational skills will contribute to the overall success of the organization's mission.

Requirements

• High school diploma or equivalent.
• Strong interpersonal and customer service skills.
• Ability to work with people from diverse backgrounds.
• Excellent communication and problem-solving abilities.
• Proficiency in using office equipment and digital technology, including Microsoft Office applications.
• Organizational skills and attention to detail.
• Ability to task switch and prioritize tasks effectively.

Nice To Haves

• College degree preferred.
• Previous experience in a similar role is a plus.
• Familiarity with the organization's mission and programs is advantageous.

Responsibilities

• Provide an excellent first impression for those entering the lobby.
• Ensure people feel welcome.
• Maintain the lobby in excellent physical and visual condition.
• Update digital signage.
• Manage incoming mail, partner family payments, and small packages.
• Ensure any promotional material or technology is maintained.
• Create an exceptional customer service experience.
• Welcome, announce, and direct visitors.
• Answer basic questions about the Habitat mission and programs.
• Manage the phone ‘operator’ function.
• Schedule meetings with clients.
• Assist with administrative duties as assigned.
• Handle mailings/communications.
• Perform data entry and maintain data hygiene.
• Process Accounts Payable.
• Order and manage supplies.
• Manage conference room reservations and setup.

Benefits

• 403(b) retirement plan with employer match
• Medical, dental, and vision insurance
• Employer-paid long-term disability
• Voluntary life insurance options
• Employee Assistance Program (EAP)
• Pet insurance
• Paid Time Off (PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED