Front Office Coordinator
About The Position
The Front Office Coordinator’s (FOC) primary role is to create a “wow experience” for our patients and maintain a pleasant environment. Ensuring high levels of customer service, holding our patients accountable to the scheduled Plan of Care (POC), and achieving utilization goals. The FOC assists the team with the patient “buy in” by scheduling out the Plan of Care (POC) following the evaluation, clearly explaining the financial commitment, and holding patients accountable to arrive on-time and attend all POC appointments. Scheduling meetings and appointments, experience with a variety of office software (email tools, spreadsheets, and databases) stay on top of patient collections, and place a high emphasis on current and ongoing tracking of metrics to meet company goals.
Requirements
- Multi-tasking
- Well-organized with a customer-oriented approach
- Exquisite communication and people skills
- Excellent time management and problem-solving skills
- Ability to type 45 words per minute using word-processing software.
- Able to learn/use other computer programs including Microsoft® Excel, e-mail, and Internet
- Ability to flexibly respond to changing demands
- Ability to organize and prioritize tasks effectively
- Ability to communicate clearly
- Ability to establish and maintain effective working relationships with patients, as a team member, and the public
Responsibilities
- Assisting with new employee training
- You are the face and voice of the company
- Maintaining a clean and professional image
- Ability to provide exceptional customer service
- Answering phones, and returning voice mails promptly
- Attending the two-way texting feature for easier communication with patients
- Scheduling appointments and full Plan of Care (POC)
- Visit type rules
- Insurance restrictions
- Therapist specialties
- Visit types and ability to discern when to schedule
- Assist in auth visit tracking and timely notification to the Auth Specialist
- Directing/signing for mail/packages
- Clearing out/monitoring the fax inbox
- Collections
- Obtain collections of 90%+
- Inform patients of collection expectations
- Ensure accuracy in CC, check and cash collections
- Co-pays / Co-insurance / Deductibles
- Enforcing the strict cancellation/rescheduling policy
- Experience with a variety of office software (email tools, spreadsheets, and databases
- Timely opening and/or closing of the clinic (we are looking for the closing shift ending at 6pm)
- Clearing provider schedules for planned and unplanned outages or PTO
- Attending ongoing trainings and bringing improvement ideas to the table for team discussion
- Placing high emphasis on HIPAA compliance
- Utilizing Microsoft TEAMS and Outlook for company correspondence
- Tracking metrics
- Keeping excel trackers up to date
- Keeping a pulse on utilization and arrival rate
- Assistance the NPC's with New Patient Evaluation scheduling
- Understanding common patient objections and how to combat those on the spot
- Grneral understanding of what PT is and ability to explain the value of PT to a patient or interested party
Benefits
- Continued education
- Bonus programs
- Paid holidays
- Fun outings, including company hikes, movies, family BBQ, paint parties, laser tag, and much more!
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
