Front Office Coordinator

Marriott•Fernandina Beach, FL

3d•Onsite

About The Position

The Front Office Coordinator is responsible for processing all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys. This role also handles all payment types, processes check-outs including resolving late and disputed charges, and manages guest calls, messages, requests, questions, or concerns. The coordinator collaborates with Housekeeping to ensure room readiness for check-in, communicates parking procedures, and provides guests with directions and local information. Daily reports are run to identify special requests and check for accuracy. Additionally, the position involves completing cashier and closing reports, cashing personal and traveler's checks, counting the bank at the beginning and end of shifts, and balancing receipts according to Accounting specifications. The role also requires adherence to all company safety and security policies, reporting accidents and unsafe conditions, and maintaining a clean, professional appearance. It involves welcoming and assisting guests according to company standards, anticipating their needs, assisting individuals with disabilities, and expressing genuine appreciation. Clear and professional communication, both in speaking and on the telephone, is essential. The coordinator will develop positive working relationships, comply with quality assurance standards, and perform tasks that may require standing, sitting, or walking for extended periods, as well as lifting objects weighing less than or equal to 10 pounds. Other reasonable job duties as requested by supervisors may also be performed.

Requirements

High school diploma or G.E.D. equivalent.
No related work experience.
No supervisory experience.
None

Responsibilities

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
Process all payment types such as room charges, cash, checks, debit, or credit.
Process all check-outs including resolving any late and disputed charges.
Answer, record, and process all guest calls, messages, requests, questions, or concerns.
Coordinate with Housekeeping to track readiness of rooms for check-in.
Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
Supply guests with directions and information regarding property and local areas of interest.
Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
Complete designated cashier and closing reports in the computer system.
Cash guests' personal checks and traveler's checks.
Count bank at the beginning and end of shift.
Balance and drop receipts according to Accounting specifications.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Comply with quality assurance expectations and standards.
Stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.