Front Office Coordinator

PRIMARY CARE PARTNERS INC • Grand Junction, CO

9d • $16 - $19 • Onsite

About The Position

The Front Office Coordinator position involves tasks that require teamwork, coordination, communication, multi-tasking, and customer service. This role entails a variety of skills including completing eligibility and benefit tracking, authorizations, scheduling, reception duties, and care coordination with providers.

Requirements

• Must have phone skills and pleasant phone voice
• Customer service oriented
• Computer skills
• Organized
• Able to multi-task
• Perform well under pressure
• Able to work at a fast pace
• High School Diploma

Nice To Haves

• One (1) year medical office experience preferred

Responsibilities

• Management of referrals
• Create new accounts, scan photo ID’s and new insurance cards, send task to billing office
• Contacting patients for scheduling
• Reviewing, benefit eligibility checking and scheduling of patients
• Referral worklist – schedule, cancel/complete internal referrals
• Update patient demographic and insurance information
• Monitoring, tracking of referrals and requirements for updates
• Authorizations: Daily check of current and new patient insurance eligibility, Obtaining authorizations of treatment via each insurance, Complete prior authorizations in a timely manner as to maximize appointment scheduling, Call insurances to verify benefit eligibility (diagnosis, codes, covered services), Verification of co-pays, deductibles, eligibility, Communication with workman compensation adjustors for authorizations
• Care Coordination: Track appointments; Medicare dollar amount and certifications, Medicaid units, and commercial insurances number of visits allowed, Tracking/monitor that provider notes are completed within 72 hours, Task providers appropriately, Communicate with the providers/back office of patient arrival, Take messages, create tasks/follow-ups and deliver to the appropriate persons, Receive medical records requests, make copies of records and send to requesting parties and/or to the appropriate medical records staff, Track special billing; worker’s comp, automotive, and KX mod
• Attendance tracking- enforcement of no show policies, letters, fees
• Utilization of the wait list to fill openings due to cancelations
• Assist providers in all care coordination needs
• Reception: Greet patients to the clinic, Check patient in, collect co-pays, verify insurances, Answer phones, check voicemails and return calls, Create and cancel appointments appropriately, Monitor for daily provider schedule changes, schedule patients in openings created by cancelations (waitlist, worklist), Check balances, collect copays, payments or past due amounts, Count cash box and complete daily cash reconciliation in Phreesia, Check faxes and distribute/complete appropriately, Prepare paperwork for today and next day’s appointments, Sort scanning bin and file documents in patient charts appropriately, Clean work area, stock business cards, printer paper, Straighten magazines in reception area
• Other tasks as directed by supervisor/manager

Benefits

• Robust Benefit coverage includes outstanding retirement including annual 401k contribution and profit sharing
• 100% coverage for Health insurance
• Life insurance
• Disability insurance
• Dental insurance
• Vision insurance
• Critical illness and injury coverage
• Long term care insurance
• Pet insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED