Front Office Coordinator

Boulder Longevity Institute • Boulder, CO

1d • Onsite

About The Position

Boulder Longevity Institute stands at the forefront of cutting edge cellular medicine and personalized health optimization. Here at BLI, we're not just following the traditional path of healthcare; we're forging a new one. With a commitment to leveraging the latest in diagnostic and therapeutic technologies, we're on a mission to enhance longevity and overall wellness in ways previously thought impossible. Our directpay clinical practice allows us the freedom to innovate continually, unbound by the limitations of outdated medical systems. We're not just keeping up with the future of healthcare, we're creating it.

We are seeking a detail oriented and hospitality minded Front Office Coordinator to manage the daily flow of the clinic and ensure a seamless experience for both clients and providers.

Requirements

• Strong experience in front desk, administrative, or client facing roles
• Genuine interest in longevity and cellular medicine, and enthusiasm for the work we do at Boulder Longevity Institute
• Excellent organizational and multitasking skills
• Strong verbal communication skills over the phone and in person
• High attention to detail, especially with scheduling and documentation
• Ability to manage a fastpaced, hightouch office environment
• Must be able to work on-site in Boulder
• Strong understanding of confidentiality and discretion, with a commitment to upholding healthcare privacy standards

Nice To Haves

• Experience in medical office operations, concierge services, patient coordination, hospitality, or other high-touch client service environments is a plus.
• Familiarity with EMR systems, CRM tools, or scheduling platforms
• Background in healthcare or wellness environments

Responsibilities

• Serve as the first and last touchpoint of the client experience, creating a warm, polished, hospitality-focused environment from arrival through departure
• Greet and check in clients with professionalism, warmth, and attention to detail
• Manage the full scheduling process, including booking, confirmations, rescheduling, and cancellations
• Oversee client flow, room assignments, and provider scheduling support to keep the clinic running smoothly and on time
• Anticipate client needs and proactively address questions, comfort, and logistical details throughout their visit
• Handle payments and front desk transactions accurately and professionally
• Keep the front office clean, organized, polished, and consistently presentation-ready
• Maintain accurate and complete client records within the EMR system
• Support client onboarding by collecting and organizing all required documentation
• Maintain organized client tracking and follow-up systems to ensure nothing falls through the cracks
• Manage OHP inventory, monitor stock levels, and maintain accurate counts
• Coordinate shipping and fulfillment, ensuring orders are processed, packed, and sent accurately and on time
• Respond to client inquiries promptly with clear, helpful, and professional communication
• Recognize when conversations require clinical, consultative, or operational support and escalate appropriately
• Serve as a central point of coordination between clients, providers, and operations to ensure seamless communication and a smooth experience from check-in through checkout

Benefits

• Competitive pay
• Paid time off
• Sick leave
• 12+ paid holidays, including a week around Christmas and New Year's
• In-house health and wellness benefits, including curbside provider consultations, an annual comprehensive lab panel, supplements, peptides, and discounted BLI services
• Access to the Human Optimization Academy, quarterly InBody scans, infusion therapy, and additional wellness services
• OHP Health supplements available at cost
• Professional growth and development opportunities within the rapidly evolving field of longevity medicine
• A collaborative, mission-driven team working at the forefront of longevity and cellular health

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed