Front Office Coordinator

Athletico • Pickerington, OH

5d

About The Position

The Patient Experience Coordinator (PEC) ensures accurate patient intake and financial clearance while delivering a seamless front-office experience. The role supports compliance, data integrity, and revenue cycle performance by coordinating patient registration, insurance verification, scheduling, payments, and communication. The PEC reports directly to the Clinic Manager and collaborates with clinical teams, with functional and technical support from the Patient Experience Specialist (PES).

The position is full-time and includes patient-facing service, administrative workflows, use of EMR systems and reporting tools, and coordination with billing and clinical operations. The coordinator also supports patient engagement activities and provides Rehab Aides with cross-training on front-office duties. The work takes place in a standard office environment with low noise and few unusual environmental factors.

Requirements

• High school diploma or GED.
• 1–2 years of customer service experience required.
• Proficiency with Microsoft Office, including Outlook and Excel; working knowledge of Word and collaboration tools such as Teams.
• Ability to deliver excellent customer service and resolve issues promptly in a high-volume, patient-facing environment.
• Proficiency with EMR/EHR systems and scheduling platforms, and ability to use dashboards and reporting tools to maintain data accuracy.
• Strong understanding of insurance verification, prior authorization requirements, and financial clearance workflows.
• Working knowledge of HIPAA compliance and patient privacy standards.
• Excellent written and verbal communication skills, including the ability to explain financial responsibilities and digital tools clearly to patients.
• Strong organizational and time-management skills, with attention to detail and accurate data entry.
• Ability to meet or exceed performance metrics and adapt to continuous process improvements.
• Proficiency in reading, writing, and speaking English.
• Ability to remain stationary for extended periods, stoop, kneel or crouch, travel around the office, communicate verbally and in writing, and use fine motor skills for hand manipulation and keyboarding.
• Ability to see at close range and at a distance, with peripheral vision and depth perception, and to adjust focus.

Nice To Haves

• Healthcare administration experience; 1–2 years preferred.
• Knowledge of healthcare insurance benefits and coverage.
• Experience requesting and managing customer payments.

Responsibilities

• Deliver a welcoming front-office experience, resolve patient issues promptly, and support positive interactions.
• Complete patient intake and registration, including demographic verification, insurance eligibility, and authorization requirements.
• Explain patients’ financial responsibilities and payment options, and help them use digital tools such as the patient portal.
• Collect time-of-service payments and meet established collection targets.
• Manage clinic scheduling workflows to support provider availability and patient access.
• Monitor performance indicators for registration accuracy, insurance verification turnaround, and patient satisfaction.
• Work with Patient Experience Specialists, Billing, and Clinical Operations to resolve complex insurance or scheduling issues and escalate when needed.
• Use EMR systems, dashboards, and reporting tools to track outcomes, identify discrepancies, and support continuous improvement.
• Coordinate timely and accurate communication of patient progress notes and plans of care to referral sources.
• Organize patient milestone and holiday celebrations and other community-building activities with the clinical team.
• Participate in ongoing training and cross-training programs.
• Provide Rehab Aides with cross-training on front-office duties.

Benefits

• Medical and prescription coverage, with eligibility beginning on the first day of employment.
• Dental insurance.
• Vision insurance.
• Health Savings Account (HSA).
• Healthcare Flexible Spending Account (FSA).
• Dependent Care FSA.
• Progyny fertility benefit.
• Critical illness, accident, and hospital indemnity insurance.
• Company-paid basic life and AD&D insurance.
• Supplemental life insurance for employees, spouses, and children.
• Company-paid short-term and long-term disability insurance.
• Long-term disability buy-up option.
• Company-paid maternity and parental leave.
• Adoption and surrogacy expense reimbursement.
• KinderCare discount.
• Legal and credit monitoring.
• 15 days of PTO, with accrual starting immediately upon hire.
• Six major holidays off and two floating holidays each year.
• Additional compensation opportunities in addition to base pay.
• Bereavement time off and resources.
• Pre-tax commuter transit and parking benefits.
• 401(k) with per-pay company match for employees age 21 and older.
• SoFi financial wellness tools and loan resources.
• HUSK fitness resources and gym discounts.
• Home, auto, and pet insurance.
• Employee Assistance Program (EAP).
• Employee discount program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED