Front Office Coordinator - Peachtree City

Alliance Spine and Pain Centers•Peachtree City, GA

6d•Onsite

About The Position

Alliance Spine & Pain is seeking a Front Office Coordinator to join one of their JCAHO-certified ambulatory surgery center teams. This full-time position offers a great benefits package, including competitive base compensation, a generous 401k, a full range of healthcare benefits, ample paid time off, and eight paid holidays. The role is responsible for participating in patient care, ensuring all assigned duties are performed efficiently and professionally. Key tasks include checking in patients, verifying appointment reminders, and preparing charts for the following day.

Requirements

High School diploma or GED required.
Six months’ medical office experience required.
Must possess PC proficiency with a working knowledge of Microsoft Office and eClinical.
Strong data entry skills.
Strong customer service skills.
Good command of the English language, both verbal and written.
Ability to work well with physicians, employees, patients and others.
Ability to work independently with detail and accuracy.
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
Ability to deal with problems involving several variables.
Ability to effectively give and receive information from patients, providers and other ASPC employees.

Responsibilities

Greets patients coming into the clinic and applies armbands after verifying identity
Creates wristbands, prints demographic sheets/chart preparation for the next day
Changes patient status to “Patient Paperwork Status” in the schedule once they sign in
Gives each patient a Pain Questionnaire sheet to fill out
Asks for ID and Insurance card verification from each new patient every visit
Ensures accuracy of patient demographics and insurance information in EMR
Inputs ALL information from new patient packets into patient demographics
Assists in answering phones
Schedules patient clinic appointments
Collects co-pays and balances as directed by Financial Counselor and “Co-Pay Sheet”
Assists in scanning, if needed
Ensures insurance selection in EMR matches the Payor ID/Claims address on the ID card
Completes follow up calls 48-72 hours after procedures
Completes batching process at the end of each business day
Warmly greets patients coming into Clinic
Prints all patient charts for next day
Changes patient status to “Arrived” on schedule once they sign in
Asks for ID and Insurance card verification from each new patient and once a year
Ensures accuracy of patient demographics and insurance information in EMR
Inputs ALL information from new patient packets into patient demographics
Assists in answering phones
Provides patient with directions and answers patient questions as able
Calls to confirm next day appointments
Schedules patient clinic appointments as requested
Collects co-pays and balances as directed by Financial Counselor and “Co-Pay Sheet”
Adheres to Front Office Policies and Procedures
Assists in Scanning if needed
Ensures insurance selection in EMR matches the Payor ID on insurance cards
Verify that each patient has received their daily appointment reminder
Prepare the clinic chart for each patient for the following day by making sure each packet contains the following: check-in packet, MRI, last office note, last UDS results and the patient’s medical summary
Other duties as assigned