Front Office Coordinator

Barkaritaville Pet Resort•San Antonio, TX

23h•Onsite

About The Position

Barkaritaville Pet Resort is hiring an experienced, dependable Front Office Coordinator for its San Antonio location. This is a part-time, on-site position suited to someone with at least three years of recent professional front-office, administrative, receptionist, or high-volume customer-service experience. The role requires managing multiple responsibilities in a busy, customer-facing environment with professionalism, accuracy, initiative, and minimal supervision. The Front Office Coordinator provides service to clients in person and by phone, schedules reservations, maintains customer and pet records, checks pets in and out for resort services, processes payments, handles billing records, and enters information into reservation software. The coordinator also addresses routine client concerns, communicates with clients and team members, prioritizes competing tasks, and assists with safe pet handling and resort operations when needed. The position pays $15.00–$18.00 per hour, depending on experience, plus tips. The schedule is established within the front office’s operating hours based on business needs. Applicants must submit a current resume showing relevant experience and employment history. Applicants selected to proceed will be contacted directly; candidates are asked not to call the San Antonio resort about the position.

Requirements

At least 3 years of recent professional front-office, administrative, receptionist, or high-volume customer-service experience in a busy customer-facing environment.
Strong telephone and face-to-face customer-service experience.
Experience managing multiple responsibilities and competing priorities.
Strong computer skills and ability to learn new software quickly.
Experience accurately handling a cash drawer, processing cash and credit/debit card payments, providing correct change, and balancing or reconciling daily transactions.
Excellent organization and attention to detail.
Professional written and verbal communication skills.
Demonstrated reliability, punctuality, and consistent attendance.
Ability to work independently, take initiative, and follow through on responsibilities.
Ability to remain professional and organized during busy periods.
Comfort working around dogs and cats.
Submit a current, up-to-date resume that clearly lists employment dates, job titles, employers, primary responsibilities, and relevant front-office or administrative experience.

Nice To Haves

5+ years of professional front-office or administrative experience.
Experience in a medical office, veterinary practice, professional office, hospitality environment, or other busy service-based business.
Experience processing payments, billing, and maintaining client records.
Experience with scheduling or reservation systems.
Experience managing busy or multi-line phones.
Strong data-entry skills.
Experience with Microsoft Word, Excel, Outlook, email, and other office software.
Pet-industry experience; helpful but not required.

Responsibilities

Provide professional, friendly service to clients in person and by phone.
Manage a busy phone line, answer questions, and communicate accurate information.
Schedule reservations and maintain customer and pet records.
Check pets in and out for daycare, boarding, grooming, and other services.
Process payments and maintain accurate billing records.
Resolve routine client concerns professionally and involve management when appropriate.
Enter and maintain accurate information in reservation software.
Prioritize multiple tasks and follow through in a fast-paced front office.
Communicate clearly with clients and team members.
Assist with safe pet handling and resort operations when needed.